Aorus B550i Pro AX WiFi not working

Hardware Support
1

Hi again. I've been loving Zorin OS on my laptop enough to take the step and install it on my desktop as well. However, I've ran into a little bit of an issue in that the WiFi adapter is not recognised. I've looked around and I've seen that it's recommended to do sudo lshw -C network, and it shows up here as unclaimed. In fact the whole output (pertaining to this specific adapter) is:

*-network UNCLAIMED
       description: Network controller
       product: Wi-Fi 6 AX200
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:07:00.0
       version: 1a
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix cap_list
       configuration: latency=0
       resources: memory:fc500000-fc503fff

Can anyone please help me fix this? Cheers :slight_smile:

2

Hi, Zorin 18 is based on Ubuntu 24.04, so used this in my search criteria on Brave A.I. (Ignore all references to Ubuntu):

" The Intel Wi-Fi 6 AX200 is supported by the iwlwifi driver in the standard Linux kernel 5.15 and newer, which is included in Ubuntu 24.04 . If the adapter appears as UNCLAIMED , it is typically due to missing firmware, Secure Boot interference, or driver conflicts.

To resolve this, first ensure the linux-firmware package is installed and up-to-date by running:

sudo apt update
sudo apt install linux-firmware

If the issue persists, consider the following fixes:

  • Disable Secure Boot : In the BIOS/UEFI settings, disable Secure Boot, as it may prevent the unsigned iwlwifi driver from loading.

  • Reinstall Firmware : If upgrades caused the issue, reinstall the firmware package to repair corrupted files:

sudo apt --reinstall install linux-firmware

  • Update Kernel : If using an older kernel, upgrade to the latest HWE (Hardware Enablement) kernel via ubuntu-kernel or the Ubuntu Pro kernel, which includes updated iwlwifi backports.

  • Check for Conflicts : Ensure no conflicting drivers (like broadcom-sta-dkms ) are interfering. Remove them if necessary and reload the module with sudo modprobe -r iwlwifi followed by sudo modprobe iwlwifi .

If the hardware is still not recognized, verify the subsystem ID using lspci -nnk | grep 0280 -A3 to ensure the kernel module is correctly bound to the device.

AI-generated answer. Please verify critical facts."

3

Thanks for answering so quickly. I've tried all of these and it doesn't seem to work? I'm not sure what the output from lspci -nnk | grep 0280 -A3 is supposed to be, but I got the following:

07:00.0 Network controller [0280]: Intel Corporation Wi-Fi 6 AX200 [8086:2723] (rev 1a)
	Subsystem: Intel Corporation Wi-Fi 6 AX200NGW [8086:0084]
	Kernel modules: iwlwifi

What should I try from here?

4

Got it working in the end, I just had to do a cold reboot (i.e. unplug and drain residual power by holding down power button, then plugging back in). Embarrassed I didn't think of this sooner to be quite honest :sweat_smile:

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