Apps won't download

General Help
#1

Hi all,
I'm having problems downloading apps from the app store on Zorin 16 Core. For example, I was trying to install VLC after I just did a fresh install today, and the progress bar was just stuck at 0%. My internet is slow, so I pressed the cancel button so I could try again. However, instead of letting me try again, it said that the app was downloaded. I checked in the "Sound and Video" section of the start menu and, sure enough, it wasn't there; when I pressed launch, nothing happened.

So, I tried again with Brave Browser, which got suck at 99% and refused to go any father.

I seriously don't know what to do. I know Zorin 16 just came out only a couple of weeks ago, so I expect that they haven't ironed out all the bugs yet. Should I just wait until installs work again? If not, how do I reset the VLC install? It wont let me remove it.

Thanks in advance,
Daniel

#2

You say your internet is slow, but I want to know how slow. There is a minimum requirement for downloading software to work, so lets see what your speeds are.

OOKLA Speed Test

To get important info on your hardware. CTRL ALT T to enter terminal.

lshw

Post results here...

1 Like
#3

About 13 mbps. :skull:

#4

WARNING: you should run this program as super-user.
daniel-inspiron-3542
description: Computer
width: 64 bits
capabilities: smp vsyscall32
*-core
description: Motherboard
physical id: 0
*-memory
description: System memory
physical id: 0
size: 4GiB
*-cpu
product: Intel(R) Celeron(R) 2957U @ 1.40GHz
vendor: Intel Corp.
physical id: 1
bus info: cpu@0
size: 1304MHz
capacity: 1400MHz
width: 64 bits
capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg cx16 xtpr pdcm pcid sse4_1 sse4_2 movbe popcnt tsc_deadline_timer xsave rdrand lahf_lm abm cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust erms invpcid xsaveopt dtherm arat pln pts md_clear flush_l1d cpufreq
*-pci
description: Host bridge
product: Haswell-ULT DRAM Controller
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 0b
width: 32 bits
clock: 33MHz
configuration: driver=hsw_uncore
resources: irq:0
*-display
description: VGA compatible controller
product: Haswell-ULT Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 0b
width: 64 bits
clock: 33MHz
capabilities: vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:46 memory:f7800000-f7bfffff memory:e0000000-efffffff ioport:f000(size=64) memory:c0000-dffff
*-multimedia:0
description: Audio device
product: Haswell-ULT HD Audio Controller
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:00:03.0
version: 0b
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:54 memory:f7e14000-f7e17fff
*-usb:0
description: USB controller
product: 8 Series USB xHCI HC
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:43 memory:f7e00000-f7e0ffff
*-communication
description: Communication controller
product: 8 Series HECI #0
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=mei_me latency=0
resources: irq:53 memory:f7e1d000-f7e1d01f
*-multimedia:1
description: Audio device
product: 8 Series HD Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:55 memory:f7e10000-f7e13fff
*-pci:0
description: PCI bridge
product: 8 Series PCI Express Root Port 1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: e4
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:40
*-pci:1
description: PCI bridge
product: 8 Series PCI Express Root Port 3
vendor: Intel Corporation
physical id: 1c.2
bus info: pci@0000:00:1c.2
version: e4
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:41 memory:f7d00000-f7dfffff
*-network
description: Wireless interface
product: QCA9565 / AR9565 Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:06:00.0
logical name: wlp6s0
version: 01
serial: b0:c0:90:3c:91:f7
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list rom ethernet physical wireless
configuration: broadcast=yes driver=ath9k driverversion=5.11.0-37-generic firmware=N/A ip=192.168.254.19 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:18 memory:f7d00000-f7d7ffff memory:f7d80000-f7d8ffff
*-pci:2
description: PCI bridge
product: 8 Series PCI Express Root Port 4
vendor: Intel Corporation
physical id: 1c.3
bus info: pci@0000:00:1c.3
version: e4
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:42 ioport:e000(size=4096) memory:f7c00000-f7cfffff ioport:f0000000(size=1048576)
*-network
description: Ethernet interface
product: RTL810xE PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:07:00.0
logical name: enp7s0
version: 07
serial: 20:47:47:44:41:4a
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.11.0-37-generic firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=twisted pair
resources: irq:19 ioport:e000(size=256) memory:f7c00000-f7c00fff memory:f0000000-f0003fff
*-usb:1
description: USB controller
product: 8 Series USB EHCI #1
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: ehci bus_master cap_list
configuration: driver=ehci-pci latency=0
resources: irq:23 memory:f7e1b000-f7e1b3ff
*-isa
description: ISA bridge
product: 8 Series LPC Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: driver=lpc_ich latency=0
resources: irq:0
*-sata
description: SATA controller
product: 8 Series SATA Controller 1 [AHCI mode]
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 04
width: 32 bits
clock: 66MHz
capabilities: sata ahci_1.0 bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:44 ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:f7e1a000-f7e1a7ff
*-serial
description: SMBus
product: 8 Series SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 04
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: irq:18 memory:f7e19000-f7e190ff ioport:f040(size=32)
*-pnp00:00
product: PnP device PNP0c01
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0c02
physical id: 3
capabilities: pnp
configuration: driver=system
*-pnp00:02
product: PnP device PNP0b00
physical id: 4
capabilities: pnp
configuration: driver=rtc_cmos
*-pnp00:03
product: PnP device INT3f0d
physical id: 5
capabilities: pnp
configuration: driver=system
*-pnp00:04
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:05
product: PnP device PNP0303
physical id: 7
capabilities: pnp
configuration: driver=i8042 kbd
*-pnp00:06
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
*-pnp00:07
product: PnP device PNP0c02
physical id: 9
capabilities: pnp
configuration: driver=system
*-scsi
physical id: a
logical name: scsi1
capabilities: emulated
*-cdrom
description: DVD-RAM writer
product: DVD+-RW GU90N
vendor: HL-DT-ST
physical id: 0.0.0
bus info: scsi@1:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/dvdrw
logical name: /dev/sr0
version: A1C0
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=open
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

#5

I would be more patient. I have 1k/1k internet and sometimes downloading a flatpack or a snap takes couple of minutes. It seems to be stuck at 0% or even 99%, then suddenly it is there.

#6

Yes, with my internet I've grown accustomed to being very patient with my internet.

However, the main problem is that, when I try to remove VLC, it wont let me; just says error.

#7

13MB while slow, passes the minimum requirements for downloading software, which I believe is around 5MB. So your actual downloading speed while downloading a file, is probably around 500KB to 1MB per second. So yes, slow, but doable!

To save time for @Aravisian or anybody else, here is the WIFI info I extracted from the full list.

*-network
description: Wireless interface
product: QCA9565 / AR9565 Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:06:00.0
logical name: wlp6s0
version: 01
serial: b0:c0:90:3c:91:f7

2 Likes
#8

Can you please open a terminal with ctrl+alt+t and enter in

sudo apt --fix-broken install

1 Like