Concerned about the long-term future of Zorin OS

That response however still doesn't address the biggest elephant in the room: what plans do you have to address this communication gap? This is a common theme in this community, where people keep waiting for answers that rarely come.
You should realize by now that you are "leaking users" because of this single communication flaw.

I'm also not completely satisfied with the answers provided here. A slower moving desktop environment is also more stable, and easier to manage. People already associate "Lite" with "less capable" (even though that is not really the case); you could make this wrong into a right by conceding to this point and simply adding a notice that the latest hardware may not be supported.
This would save you the development effort that you claim to be the biggest burden, score a few points with the community in regards to transparency and communication, and helps managing expectations for those undecided which version to choose from, which is in fact another common source of confusion to people coming to Linux for the first time.

And I must agree with Aravisian on the topic of most common causes of issues are due to adopting bad defaults like Flatpak, not because of the Zorin OS version. It’s almost a meme by now, that we ask "how did you install this package?" as a reflex to every new thread. Wayland is catching up quickly on that trend, especially since Zorin OS 17 came out...
That is just something weird that I've noticed: providing something that definitely works is much better than something that sometimes works.

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