Dell XPS 13-9343 Sound troubles Z OS 16 Plus Assorted Debris

Yes I do remember that, that was the days before motherboards included CMOS error codes via LED display on mobo.

I have a Dell XPS 9710 and same issue, opened a thread on it. Basically you will need to wait like I will for next kernel release which will address sound issues on our XPS units. Kernel 5.11.0-35 will have the fix. Tested with a prerelease of this kernel and had sound working. then reverted back due to my use of Vmware Workstation.

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You have the same problem as I have - Kernel and VMware version mismatch.

Correct, patiently waiting on next kernel release.

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Hello! I read your thread. It's a shame your much newer laptop has issues too. Mine's six years old.

I just upgraded to linux-image-unsigned-5.14.6-051406-generic_5.14.6-051406.202109181232_amd64 30 minutes ago. Still got sound, and system seems speedier too. I'll revert back to 5.11.0-34-generic if I have issues.

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.14.6/

https://git.kernel.org/pub/scm/linux/kernel/git/stable/linux.git/?h=v5.14.6

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I believe changes made to 5.11.0-35 will make it to all future mainline kernel releases.

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Looks like there's a new upgrade:

Upgraded. Seems alright for now.

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Yeah, I think it was just a bug that needed to get fixed. Good deal! :+1:

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I tried 5.14.6 generic unsigned for a day this week. It was stable for me. System seemed snappier too. But, I went back to 5.11.0-34 signed generic, and now -036 since I have no idea how unsigned kernels will affect operations. I also haven't found a way to get signed ubuntu kernels here:

https://kernel.ubuntu.com/~kernel-ppa/mainline/

https://www.kernel.org/

Oh yea, test sound lady still didn't come back. I'm just going to ignore it. But, I haven't lost my sound yet and I'm on day three of trouble-free sound. Haven't lost the sound card or just the sound from sleep/suspend too. Maybe my multiple full uninstallation of alsa and pulseaudio then shutdown a few days ago helped. LOL.

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So new kernel was released today 5.11.0-36. Haven't had a chance to test on XPS 9710 yet will do so later tonight. Hopefully, this resolves sound issues. Will report back in the morning. Seems like a user has tested and seems to be working for them.

So tried latest kernel and more of the same. No sound dummy output. Not sure how to resolve this.

Try using non-Zorin provided kernels as newest stable is now 5.14.6 or maybe 5.14.7. Maybe they'll be better. All of the ones provided via Zorin updates are only v5.11.0-X.

You could use the links I provided previously to test out kernels.

I also noticed, rebooting caused the sound issues for me in the past. I no longer reboot, but do a full shut down each time to swtich OS or after upgrades. Might help with the initialization of kernel drivers when it's a fresh boot.

Have you tried:

echo "options snd-hda-intel dmic_detect=0" | sudo tee -a /etc/modprobe.d/alsa-base.conf

Followed with

echo "blacklist snd_soc_skl" | sudo tee -a /etc/modprobe.d/blacklist.conf

Only run each command once.

Reboot and test.

@Masterpier Have you done Dell updates? Seems there's a BIOS update released on Aug 26, 2021 and Sep 17, 2021.

https://www.dell.com/support/home/en-hk/product-support/product/xps-17-9700-laptop/drivers

https://www.dell.com/support/home/en-hk/product-support/product/xps-17-9710-laptop/drivers

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yes

I don't see any Linux drivers for the model at Dell's website. I wonder whether they support Linux for your model.

There's drivers for my model, but quite old and were original releases in 2015.

Hopefully, they'll officially support Linux, if more people complain to them.

https://linux.dell.com/

Yes this is brand new 2021 model :frowning:

Brand new 2021 model and your telling me you have 0-support from them? Ohhhhh no, that aint right. I'd be contacting them and seeing if I can get any support, even unnofically, just anything to get a little help. And since you just bought that computer this year, it should still be under warranty, so I say use your support while you got it.

Yes computer has 5 years of pro plus support. Doesn't mean they will help since laptop wasn't released for Ubuntu. But will definitely give that a try.

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It looks like the XPS 13 9310 officially has a Ubuntu 20.04 Developer Edition. Maybe its drivers or Dell support might somehow work on the XPS 17 9710.

It doesn't hurt to try and see what options are available from them.

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