Error downloading install packages

I am using Software Updater as normal - set to install only security updates.

i have tried a few few times with the same result - it displays a list of files available (about 300Mb - mainly Firmware for linux kernel drivers)

However on running install it always fails with message "Failed to download package files. Check your internet connection."

Given that my internet connectivity seems fine in all other respects, can anyone guess what may be going on? Sorry I am new and do not know how to troubleshoot this.

Thanks

You could try to download from another server. At Software&Updates >Zorin Software
Download from ...
Set main server or another server there.

Same problem here, I tried many different server and still got the same message

Try running the update from the terminal, as that will show you an error message that might give us a better idea as to what's going on:

sudo apt update

This only refreshes the cache without applying any changes. If there are no errors at this point, then continue with:

sudo apt upgrade

sorry i'm new to this , I did this looking on youtube for the update in the terminal and I have 1 line saying

Err:1 http://security,ubuntu noble-updates/main amd64 linus-firmware amd64 28240318.git3b128b60-0ubuntu2.19

429 Too Many Requests (IP: 91.189.91.82.80)

and then it shows a red E

E: Failed to fetch http://security,ubuntu noble-updates/main amd64 linus-firmware amd64 28240318.git3b128b60-0ubuntu2.19 429 Too Many Requests (IP: 91.189.91.82.80)

E: Unable to fetch some archives, try running apt-get update or apt-get --fix-missing

As the message says, it seems the server is responding with an error saying that it's overwhelmed by too many requests. It's not something you can do anything about until that gets fixed.

The only option really is to use another mirror in "Software & updates" and selecting some other server from the "download from" drop-down:

Mmm, although from Main server there are no problems for me at the moment. If you have something else, try Main server.

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alright , yeah I'M already on the main server and tried a couple others but nothing seems to work , I guess I have to wait and see if there's a fix for or maybe it is because too many people switches from windows 10 to linux.

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Could you show the output of running?

apt list -u

This will return a list of updates that have upgrades available:

The firmware package is there, but the one that you've shared in your previous post is slightly off by two things:

Err:1 http://security,ubuntu noble-updates/main amd64 linus-firmware amd64 28240318.git3b128b60-0ubuntu2.19
                                                          ^                 ^

Did you typed this manually or copied it directly from the terminal? You can copy text with either right-click → copy, or pressing Ctrl+Shift+C.

I manually copied, i might made and error I<ll look at it

alucard@alucard-Alienware-X51-R2:~$ sudo apt update
[sudo] password for alucard:
Hit:1 https://brave-browser-apt-release.s3.brave.com stable InRelease
Hit:2 Index of /pub/mirrors/ubuntu noble InRelease
Hit:3 Index of /ubuntu noble-security InRelease
Hit:4 Index of /ubuntu noble-updates InRelease
Hit:5 Index of /ubuntu noble-backports InRelease
Hit:6 Index of /stable/ noble InRelease
Hit:7 Index of /patches/ noble InRelease
Hit:8 Index of /apps/ noble InRelease
Hit:9 Index of /drivers/ noble InRelease
Ign:10 Index of /zorinos/apps/ubuntu noble InRelease
Ign:11 Index of /zorinos/drivers/ubuntu noble InRelease
Ign:12 Index of /zorinos/patches/ubuntu noble InRelease
Ign:13 Index of /zorinos/stable/ubuntu noble InRelease
Ign:10 Index of /zorinos/apps/ubuntu noble InRelease
Ign:11 Index of /zorinos/drivers/ubuntu noble InRelease
Ign:12 Index of /zorinos/patches/ubuntu noble InRelease
Ign:13 Index of /zorinos/stable/ubuntu noble InRelease
Ign:10 Index of /zorinos/apps/ubuntu noble InRelease
Ign:11 Index of /zorinos/drivers/ubuntu noble InRelease
Ign:12 Index of /zorinos/patches/ubuntu noble InRelease
Ign:13 Index of /zorinos/stable/ubuntu noble InRelease
Err:10 Index of /zorinos/apps/ubuntu noble InRelease
Could not connect to ppa.launchpadcontent.net:443 (2620:2d:4000:1::81). - connect (111: Connection refused) Could not connect to ppa.launchpadcontent.net:443 (185.125.190.80). - connect (111: Connection refused)
Err:11 Index of /zorinos/drivers/ubuntu noble InRelease
Unable to connect to ppa.launchpadcontent.net:https:
Err:12 Index of /zorinos/patches/ubuntu noble InRelease
Unable to connect to ppa.launchpadcontent.net:https:
Err:13 Index of /zorinos/stable/ubuntu noble InRelease
Unable to connect to ppa.launchpadcontent.net:https:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
20 packages can be upgraded. Run 'apt list --upgradable' to see them.
W: Failed to fetch https://ppa.launchpadcontent.net/zorinos/apps/ubuntu/dists/noble/InRelease Could not connect to ppa.launchpadcontent.net:443 (2620:2d:4000:1::81). - connect (111: Connection refused) Could not connect to ppa.launchpadcontent.net:443 (185.125.190.80). - connect (111: Connection refused)
W: Failed to fetch https://ppa.launchpadcontent.net/zorinos/drivers/ubuntu/dists/noble/InRelease Unable to connect to ppa.launchpadcontent.net:https:
W: Failed to fetch https://ppa.launchpadcontent.net/zorinos/patches/ubuntu/dists/noble/InRelease Unable to connect to ppa.launchpadcontent.net:https:
W: Failed to fetch https://ppa.launchpadcontent.net/zorinos/stable/ubuntu/dists/noble/InRelease Unable to connect to ppa.launchpadcontent.net:https:
W: Some index files failed to download. They have been ignored, or old ones used instead.
alucard@alucard-Alienware-X51-R2:~$

and then when i upgrade

alucard@alucard-Alienware-X51-R2:~$ sudo apt upgrade
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Calculating upgrade... Done
The following packages will be upgraded:
bind9-dnsutils bind9-host bind9-libs bluez bluez-cups bluez-obexd brave-browser distro-info-data gir1.2-gtop-2.0 libbluetooth3 libgtop-2.0-11 libgtop2-common
libldb2 libsmbclient0 libwbclient0 linux-firmware linux-libc-dev linux-tools-common samba-libs zorin-os-upgrader
20 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 538 MB/679 MB of archives.
After this operation, 905 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Ign:1 Index of /ubuntu noble-updates/main amd64 linux-firmware amd64 20240318.git3b128b60-0ubuntu2.19
Ign:1 Index of /ubuntu noble-updates/main amd64 linux-firmware amd64 20240318.git3b128b60-0ubuntu2.19
Ign:1 Index of /ubuntu noble-updates/main amd64 linux-firmware amd64 20240318.git3b128b60-0ubuntu2.19
Ign:1 Index of /ubuntu noble-updates/main amd64 linux-firmware amd64 20240318.git3b128b60-0ubuntu2.19
Err:1 Index of /ubuntu noble-updates/main amd64 linux-firmware amd64 20240318.git3b128b60-0ubuntu2.19
429 Too Many Requests [IP: 91.189.91.83 80]
E: Failed to fetch http://security.ubuntu.com/ubuntu/pool/main/l/linux-firmware/linux-firmware_20240318.git3b128b60-0ubuntu2.19_amd64.deb 429 Too Many Requests [IP: 91.189.91.83 80]
E: Unable to fetch some archives, try running apt-get update or apt-get --fix-missing.

Thank you Forpli - that worked for me!

I had no clue as to which server to choose from the list, so I let the updater do a check for "best server". It came up with Index of /ubuntu/ which then did the job straight away.

I was going to select your post as "solved", but will leave it unsolved, as I can see others with problems being a bit more tenacious. Good luck folks - hope you get a good result soon.

In any case, thanks again for the help - much appreciated as always!

3 Likes

So, it looks like selecting another server worked for @Dhansak. I guess it's possible the server is currently under a lot of stress for whatever reason, and any repeating attempts are getting blocked right away at the moment.

I'm not really sure either way, so as lazy as it sounds I think it might be a good idea to just wait it out. Give it 24 hours or so, since you can still continue to use your computer normally (right?) and see if this goes away on its own.

Yeah I have no problem using it i just installed Zorin yesterday and I was like hey lets check for some updates in any case

omg , thanks to @Dhansak to say to click on choose the best server and it worked for me, now my whole system is up to date , thanks guys for helping me solving it. then if other people have trouble with for now let your software updater choose the best server for you. love this community helping each other !

1 Like

That makes sense, as the best server is not always the one closest to your location. There must be some maintenance going on or something, and it's picking upthe one that is actually available.

So, I've marked @Dhansak post as the solution. Good job! :+1:

1 Like

Hey - that's great news Ichigo - phew!

Credit to Forpli for showing me the way - I had never even looked at the server selection whatsit till he suggested it.

As you say - it's a great supportive community here. I am a rookie and the folks here have dug me out of several holes that I would still be at the bottom of lol.

All the best :slight_smile:

2 Likes