Every 2-5 minutes, my PC hangs

General Help
, ,
1

My PC consistently hangs every 2-5 minutes. It acts like this since 2 days ago. How do I return it to normal?

inxi -Faz output:
System:
Kernel: 5.13.0-27-generic x86_64 bits: 64 compiler: N/A
parameters: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic
root=UUID=04e2c40d-a9ea-4134-8027-3f1a2c83f1ee ro quiet splash
vt.handoff=7
Desktop: Xfce 4.16.0 tk: Gtk 3.24.20 info: xfce4-panel wm: xfwm4
dm: LightDM 1.30.0 Distro: Zorin OS 16 base: Ubuntu 20.04 LTS Focal
Machine:
Type: Laptop System: AVITA product: NE14A2 v: N/A serial:
Chassis: type: 10 serial:
Mobo: AVITA model: 6814GCWC40 serial: UEFI: American Megatrends
v: BSR7IPHK-6814R4-AVI-V03 date: 01/12/2021
Battery:
ID-1: BAT0 charge: 15.4 Wh condition: 23.7/23.7 Wh (100%) volts: 7.9/7.4
model: GDPT CN6814-2S type: Unknown serial: status: Charging
CPU:
Topology: Dual Core model: Intel Celeron N4000 bits: 64 type: MCP
arch: Goldmont Plus family: 6 model-id: 7A (122) stepping: 1 microcode: 36
L2 cache: 4096 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 4377
Speed: 801 MHz min/max: 800/2600 MHz Core speeds (MHz): 1: 801 2: 949
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel UHD Graphics 605 driver: i915 v: kernel bus ID: 00:02.0
chip ID: 8086:3185
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel vendor: Realtek driver: snd_hda_intel v: kernel
bus ID: 00:0e.0 chip ID: 8086:3198
Sound Server: ALSA v: k5.13.0-27-generic
Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: rtw_8821ce v: N/A port: e000 bus ID: 01:00.0 chip ID: 10ec:c821
IF: wlp1s0 state: up mac:
Drives:
Local Storage: total: 119.24 GiB used: 14.16 GiB (11.9%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda vendor: Foresee model: 128GB SSD size: 119.24 GiB
block size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
serial: rev: 117H scheme: GPT
Partition:
ID-1: / raw size: 44.84 GiB size: 43.89 GiB (97.87%)
used: 14.13 GiB (32.2%) fs: ext4 dev: /dev/sda5
Sensors:
System Temperatures: cpu: 47.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 190 Uptime: 2m Memory: 3.66 GiB used: 660.6 MiB (17.6%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: xfce4-terminal inxi: 3.0.38

Zorin version: 16 Lite
Dual boot with Windows 11

2

Can you try rolling back to the earlier kernel and testing if the hanging stops?

1 Like
3

How do I do that?

4

Reboot and when you see your Motherboard Splash Screen, begin tapping either left shift key, tab or esc. I give the "either" option because different users say a different key works.
This should show you the grub menu with Advanced Options for Zorin.
Selecting that will show you the option to Boot Zorin on Specific Kernels. You should see Zorin on 5.13.0-27 listed and Zorin on 5.11.0-46 listed...
Try the 5.11.0-46

1 Like
5

It doesn't work. PC suddenly hangs while watching Youtube. I had to force it to shut down because it was repeating the audio, also the screen just hangs. :cry:

6

Are you saying that it does not work on the 5.11.0-46 kernel?

It did not used to do this, but began two days ago?

1 Like
7

Yes, it doesn't work.

8

What is the terminal output of

uname -r

1 Like
9

5.11.0-46-generic

10

Have you installed any other applications in the last few days?
What is the terminal output of

inxi -G

1 Like
11

Ive installed Virtualbox a few days ago (before this problem).

inxi -G output:
Graphics:
Device-1: Intel UHD Graphics 605 driver: i915 v: kernel
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 21.0.3

12

Is this a notebook computer or desktop PC?

1 Like
13

Notebook

14

First thing I would suspect is over-heating.
During next freeze, try checking system temps with

watch -n 2 sensors

You may also check for errors on next freeze with:

dmesg -w

The output can be long - I recommend using Pastebin to relay that output here.

1 Like
15

How do I make the terminal appear when the laptop hangs?

1 Like
16

When it hangs, does it stay frozen until rebooted? If so, I would open a terminal and run

watch -n 2 sensors

And actively monitor temps. When it hangs, the last recorded temps should stay frozen on the screen and you can make a note of them.
Run

dmesg -w

after reboot

1 Like
17

watch -n 2 sensors output:
Every 2.0s: sensors

BAT0-acpi-0
Adapter: ACPI interface
in0: 8.40 V
curr1: 0.00 A

coretemp-isa-0000
Adapter: ISA adapter
Package id 0: +63.0°C (high = 105.0 °C, crit = +105.0°C)
Core 0: +63.0°C (high = 105.0 °C, crit = +105.0°C)
Core 1: +63.0°C (high = 105.0 °C, crit = +105.0°C)

acpitz-acpi-0
Adapter:ACPI interface
temp1: +63.0°C (crit = +95.0°C)

18

As soon as I type dmesg -w, it hangs

19

63 degrees is a bit high. That is 145 degrees F. Mine runs at about 30 degrees C average.
While it is not reaching critical temps, it still is running a bit hot.
I am not saying this is the cause, but it is worth looking into.

Do you still have the USB Installation stick from when you installed Zorin?
You might try booting the LiveUSB and testing to see if it hangs.

1 Like
20

A good idea is to buy a can with air to blow your laptop clean from dust.

2 Likes