I'm not sure what trouble you had, but settings - software and it opens.. I don't use the software store anyhow other than to add Synaptic. Which I believe should be preloaded at install.
I don't understand personally this nonsense between password or pin. What's the difference if I enter either? One is not more secure than the other in the grand scheme of things. Fingerprint would be nice, but you'd need to talk to the manufacturers who refuse to release drivers.
You can change things, it just takes a bit a time to do so. However using Gnome, Gnome makes changing certain things even more difficult because Gnome doesn't want you to change things. This isn't a Zorin issue, this is a Gnome issue. Use a different DE if you want more options to easily change things.
I don't game, so I could not care any less about the gaming experience. I do however use my install for daily business purposes and aside of a decent Linux email client that handles exchange I have no issues whatsoever. I installed Zorin on two different laptops one about 4 years old and one brand new (intel and AMD) both installed with no issue. But whether it be gaming or an email client, neither have anything to do with Zorin itself. They can only give you what is actually available.
I am dual booting, but have not gone to my Windows side for anything other than to just update it.
I'm not sure how much more "polished" the devs can make it other than having different DE's from the install point over using Gnome. I personally would like to see a Cinnamon and KDE version and just drop Gnome completely. In particular if you state that your laptop has been the most stable in the last 2 years. ????
Many of the quirks you may have had may have been because of your hardware and nothing to do with the OS itself. And regardless of which OS you use even Windows, there will be quirks and issues. Nobody can escape this, no matter what.
My experience has not been "so so", it's been 100% spot on. Otherwise I would have installed Linux Mint over Zorin. And other than adding Cinnamon I've done very little altering what Zorin is out of the box.
