Unable to scan from Brother MFC-J5620DW

Hardware Support
#87

Blockquote

i think Aravisian may have solved the problem:
ockey_steve@ThinkCentre:~/Downloads$ sudo dpkg -i *deb
[sudo] password for hockey_steve:
Selecting previously unselected package brscan4.
(Reading database ... 273383 files and directories currently installed.)
Preparing to unpack brscan4-0.4.10-1.amd64.deb ...
Unpacking brscan4 (0.4.10-1) ...
Setting up brscan4 (0.4.10-1) ...
This software is based in part on the work of the Independent JPEG Group.
hockey_steve@ThinkCentre:~/Downloads$ sudo apt install gdebi
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following additional packages will be installed:

Is there a next step? I rebooted the printer, but still can't scan.

#88

If the scanner driver is installed, all you need it to add it to the Document Scanner:

#89

It's not detecting the scanner :unamused:

#90

Can you reboot your system, not just a scanner/printer?

1 Like
#91

Almost afraid to, but I'll get back to you on the other side.

#92

Did you press Return key to finish installation after this?

#93

Still not detecting the scanner.

I'm sure I hit enter after the process ran.

I just re-ran it and got this:

hockey_steve@ThinkCentre:~/Downloads$ sudo dpkg -i *deb
[sudo] password for hockey_steve:
(Reading database ... 289152 files and directories currently installed.)
Preparing to unpack brscan4-0.4.10-1.amd64.deb ...
Unpacking brscan4 (0.4.10-1) over (0.4.10-1) ...
Setting up brscan4 (0.4.10-1) ...
This software is based in part on the work of the Independent JPEG Group.
hockey_steve@ThinkCentre:~/Downloads$ sudo apt install gdebi
Reading package lists... Done
Building dependency tree
Reading state information... Done
gdebi is already the newest version (0.9.5.7+nmu3).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded

#94

Please download this file.
https://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj5620dw_us_eu&os=128&dlid=dlf105200_000&flang=4&type3=566

Then double click on it to install with gdebi.
brscan4-0.4.10-1.amd64.deb

#95

Don't know if it counts.. but is it really necessary to add a printer to the system by using Settings - Printers .... because what if you don't, won't it show?

#96

No joy

driver
driver1182×561 32.3 KB

#97

That's why I recommended to install from the terminal with installer script at the beginning. This script will install printer/scanner/fax all in one go.

1 Like
#98

Can you download this driver and install it with gdebi?
https://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj5620dw_us_eu&os=128&dlid=dlf101194_000&flang=4&type3=559

#99

Done

Still no scanner detected

The printer was added when I did the re-install of Zorin.

I wonder if I should delete the printer and the drivers and run the package install

#100

I think there is no deed to remove printer driver.

But you could reboot and reinitialize your printer to see if it makes any difference.

#101

I've rebooted the computer and the printer several times already.

#102

What worries me is that you cannot uncompress the installer file in the File manager.
You will have a problem in a daily operation if you cannot uncompress file.

Can you open File Roller and try to uncompress file from there?

#103

Or try uncompressing online from a website.

#104

Done

installer
installer891×368 19.3 KB

#105

I suggest you to chage the name of the installer something simple such as
brother (it will still run I tested it myself)

Open terminal

cd Downloads

sudo bash brother

CUI will ask you
Input model name ->

Type the printer name exactly as follows:
MFC-J5620DW

Follow the instruction thereafter.

#106

We're getting somewhere.

But I still can't scan after rebooting both computer and printer.

The printer is connected by WiFi, the PC by LAN

20211122_132127
20211122_1321271920×1920 317 KB

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