Unable to scan from Brother MFC-J5620DW

Hardware Support
#93

Still not detecting the scanner.

I'm sure I hit enter after the process ran.

I just re-ran it and got this:

hockey_steve@ThinkCentre:~/Downloads$ sudo dpkg -i *deb
[sudo] password for hockey_steve:
(Reading database ... 289152 files and directories currently installed.)
Preparing to unpack brscan4-0.4.10-1.amd64.deb ...
Unpacking brscan4 (0.4.10-1) over (0.4.10-1) ...
Setting up brscan4 (0.4.10-1) ...
This software is based in part on the work of the Independent JPEG Group.
hockey_steve@ThinkCentre:~/Downloads$ sudo apt install gdebi
Reading package lists... Done
Building dependency tree
Reading state information... Done
gdebi is already the newest version (0.9.5.7+nmu3).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded

#94

Please download this file.
https://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj5620dw_us_eu&os=128&dlid=dlf105200_000&flang=4&type3=566

Then double click on it to install with gdebi.
brscan4-0.4.10-1.amd64.deb

#95

Don't know if it counts.. but is it really necessary to add a printer to the system by using Settings - Printers .... because what if you don't, won't it show?

#96

No joy

driver
driver1182×561 32.3 KB

#97

That's why I recommended to install from the terminal with installer script at the beginning. This script will install printer/scanner/fax all in one go.

1 Like
#98

Can you download this driver and install it with gdebi?
https://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj5620dw_us_eu&os=128&dlid=dlf101194_000&flang=4&type3=559

#99

Done

Still no scanner detected

The printer was added when I did the re-install of Zorin.

I wonder if I should delete the printer and the drivers and run the package install

#100

I think there is no deed to remove printer driver.

But you could reboot and reinitialize your printer to see if it makes any difference.

#101

I've rebooted the computer and the printer several times already.

#102

What worries me is that you cannot uncompress the installer file in the File manager.
You will have a problem in a daily operation if you cannot uncompress file.

Can you open File Roller and try to uncompress file from there?

#103

Or try uncompressing online from a website.

#104

Done

installer
installer891×368 19.3 KB

#105

I suggest you to chage the name of the installer something simple such as
brother (it will still run I tested it myself)

Open terminal

cd Downloads

sudo bash brother

CUI will ask you
Input model name ->

Type the printer name exactly as follows:
MFC-J5620DW

Follow the instruction thereafter.

#106

We're getting somewhere.

But I still can't scan after rebooting both computer and printer.

The printer is connected by WiFi, the PC by LAN

20211122_132127
20211122_1321271920×1920 317 KB

.png

#107

How are you connecting the printer?
USB or WiFi?

If it is WiFi then you need to connect the printer to your local network.
Assuming your printer got a similar control panel as mine, go to set up then press WiFi assistance (mine is in French, English wording may be different).

#108

With Win10 the scanner worked using WiFi to the same network connected to the PC by a LAN connection.

Guess I'll have to run out and buy a LAN cable.

I'll let you all know if that solves the problem

In the meantime, thank you for all of the assistance.

Cheers :beer:

#109

You cannot connect printer with LAN cable to the computer.
You need to connect it to the router.

Is there anyreason you do not want to WiFi connection in Linux?

#110

I know -- I meant the LAN goes to the router.

I would prefer using WiFi and not having to run a cable across the room.

I ran the WLAN assistant and it's connected, but the scanner still doesn't work.

I've got to step away and run some errands.

Thanks for the help again.

1 Like
#111

Ah, OK.
The way you wrote suggested otherwise :sweat_smile:

It sounds like we will have some more fun later then :crazy_face:

#112

This might help:

1 Like