Zorin 18 Shutdown Problem

General Help
1

I'm running Zorin 18 Pro on my WIN 10 desktop and I'm having a problem getting the computer to turn off. About 60% when I shutdown the computer, the monitor turns off, but the computer is not powering off. I'm then forced to hold the power button to force it to close.

BTW, I'm running two HDD's so I can boot into Windows 10 or Zorin 18, with Zorin the default startup disk. Any suggestions to fix this issue?

2

just to check and see if there is a different behavior, have you tried to launch a terminal and then type shutdown now ?

how long have you given it before forcing the sutdown ?

let's hope this is a software thing and not whacky hardware compatibility thing...
if the terminal trick works, one idea that comes to mind is setting a shortcut to execute the command... but first let's see if the terminal command works better.

3

When the computer shuts down correctly, the power light goes our quickly. When it doesn't turn off, then it stays on forever.

4

Ok, so this does not happen all the time ?

5

How do You shutdown Your PC?

6

About 60% of the time, the monitor turns off but the HDD stays on. The other 40% of the time, both the HDD & monitor turn off quickly, as it should.

7

Depress and hold the power button on the PC.

8

No, I mean when You normally shutdown when this Issue happens.

9

Using the Zorin "power off" button on the menu.

10

one thing that could be helpful (for linux experts) would be to communicate the logs.

In order to keep it at a reasonable length, here is what I propose :

  1. power on you computer, and once logged in, power it off the regular way
  2. repeat until the bug manifest and you are forced to shut it down manually
  3. power it back on, log in
  4. open a terminal (see much below if you do not know how)
  5. type sudo journalctl -b -1 > ~/faulty-shutdown.log.txt
  6. a new file faulty-shutdown.log.txt has been created in your home folder, open it
  7. copy past the content here
  8. experts will have a better idea of what is happening.

Once it is done, in the meanwhile I would encourage you to test the shutdown now command in a terminal each time you want to power off, and see if the problem still occurs.

It is because your problem is intermittent I advise you to keep using the shutdown now command for a while. Should the problem not manifest that would narrow down the problem. In that case, executing the command with a keyboard shortcut might be less tedious and make the wait for a resolution more acceptable.

how to open a terminal

press the win key on your keyboard (aka the super key), type cmd and press Return

1 Like
11

Ummmmmm...
That's a problem.

I Think it's a solvation.

12

You can also paste the logs here via an online service like pastebin.com, in case the log file is too large. So, you upload the logs there and paste the link here.

13

You could take a look into your BIOS and try to disable "Wake on..."(LAN, WLAN, USB...) functions for testing.
Also disable fast boot in BIOS.
Please disable fast startup in the energy settings of Windows.

14

I think this has also happened on my little brother's laptop (which is running Zorin OS 18), i've already seen his PC be in a state where the screen is black but the fan is still spinning and the power led is still active.

It has happened only 4 or 5 times though, a lot rarer than on your device.