Yeah...um..I am late.
For those who are wondering why did I disappear into thin air all of a sudden. Let me tell you that I had lost my account because I had deleted the email account which was set up as my primary email address and had "forgotten" to set up an alternate email address. Thankfully Artyom Zorin helped me get it back. The reason I did not revive my account earlier is because I did not need it (I am sorry for being selfish) and now that one of my PC runs Zorin OS again, I thought I should get my account back (just in case).
Zorin OS 16 is the first Linux Distribution that I have used. I can't say how much happy I am now that have I made the switch from Windows. I must say that I had several issues with Linux when I was new. Thankfully the forum helped me and I got used to linux because Zorin OS is very user-friendly and the interface is almost similar to Windows.
The reason I switched to Linux is because Windows kept throwing BSODs constantly and it was really frustrating. Imagine you are in an important class and all of a sudden you see a sad face with a "Your PC ran into a problem" message. After making the switch I never saw back, although I confess that I dual-booted for the next 3 months but then I realized that I was wasting memory space because I never even booted into Windows.
No one in my family ever complained about it..because I made sure they have a smooth experience. Not only did I spend time choosing alternative apps but I also tested them out so that the apps don't act up later.
Zorin OS is very stable I did not have any hardware problems, apart from a white noise issue with the screen while powering off or suspending the PC, which was later fixed in kernel 5.13 update. Zorin OS has a good selection of default apps. zorin-appearance is really easy to use, although I think it should be merged with the system settings app. My favourite thing in Zorin OS is Zorin Connect. Everything else more or less works perfectly in Zorin OS.
However, I have some grievances. First of all, Zorin OS core is more resource intensive than other distros with gnome-desktop (I think it is because of all the extensions that come pre-installed) but I guess that's why Zorin OS Lite exists. Then the software store is very buggy. I found out that GNOME 40 onward, the software store has become very responsive and 100 times better. Zorin OS 17 will probably be based on GNOME 4x, so I think this problem will be fixed eventually.
And here is a suggestion, I understand that there are only 2 devs involved in the development of Zorin OS but I think I should address this. I don't see anything unique in Zorin OS apart from the theme and zorin-appearance, which too has lost its uniqueness with all other distros including similar settings in them. All other features, I have noticed are just forks of other extensions. Zorin Connect is also a fork of kdeconnect. The Zorin OS pro comes with very little extra features. All the pre-installed apps feel like bloat. Zorin OS pro should have extra benefits that would add meaning to why you should buy it apart from supporting the devs. I mean I don't earn money yet, I am still a student and I would like to support the devs but I would not buy Zorin pro without a reason. I might as well just donate the money without buying the pro version. Zorin Grid seems like a change. But why hasn't it arrived yet? I don't want to put pressure on the devs and I want them to take their time. After all Zorin OS is supposed to be all about stability.
Those are my thoughts about Zorin OS. My experience has been good. I have switched twice to other distros to get a better idea of other linux operating systems and Zorin OS isn't perfect but it is much better than Windows and is one of the best linux distribution I have used.
Edit: Another suggestion: Please remove snapd. It is not ready yet. All apps that are in the snap store are also available in Flathub. In fact Flatpak has more apps. There is no need to have both the package managers. And Flatpak is way more faster and efficient. Snapd also slows down boot time.