Zorin OS installation Freezing on Updates and Software

I have the same problem and I have windows on (ntfs format)
what can I do to avoid this problem

Have you tried unchecking the box for "Install updates" while installing the Zorin Operating System?

yes, I did

and the screen is frozen like that 7 minutes ago
and the same problem faced me when I installed linux mint before.
the mouse is free (it isn't frozen)

In that case, it may be this style of bug:

Yuo can try mounting and unmounting the windows Partition to cause the installer to detect it.