Black Screen after starting

Hi,

first of all it is very difficult for me to explain my problem in English and it will be even harder to understand your explainations about what to do as Linux is quite new to me beside an attempt a few years ago and working with it now for six weeks.

I have two HP laptops (Envy and spectre) and everything seemed to work quite fine til last week when a kernel-update came through - this was the Envy, the spectre is just for very needed backup and keeping my windows files intact (dual boot).

After the update Gimp started behaving very badly and quite often the system shut down with no warning or better I was logged off and asked to log in again.
On Friday I left the open laptop by itself for some minutes and coming back the usual login screen was to be seen but with no possibility to log in - I could not use the box you put the password in, everything was greyed out. Using any key did nothing, waiting did not help. I shut it down and started again, got the usual HP/Zorin screen, I heard the machine working, the lights were blinking but the screen stayed black.

I did try to fix it with Claude, but tried to be careful and also looking at guides. It said what I read in here too: Grub and disabling some options in boot menu (which already were disabled as otherwise I would not have been able to install Zorin). I reinstalled drivers, tried loading a display manager and other stuff. I got lists in which the system told me everything loaded correctly but the screen stayed black.

I went in there with booting from usb stick, trying Zorin and changing stuff I cannot remember right now (because of course I have to be quite ill right now but need the laptop for working on my novel I have to finish in two weeks so I am rather nervous and feverish and all of that on top, sorry if my understanding will fail sometimes and sorry for rambling)

It all looked good, I put the files I was working on when the laptop left me into the cloud, so not too much worries on this side of the problem) I restarted and it stayed black. I decided after reading and thinking it might the kernel problem so when I opened the spectre one I did not allow it to install the update.

It worked fine, really everything was even better than on the envy who really is the stronger machine. So I decided to do nothing for the moment with the envy and take care of it as soon as possible.

And then of course disaster had to strike because I got a phonecall and it took the minute too long and there it was: the log back in screen all greyed out and not ready for use. I waited and maybe I even tried talking the damned thing into working again using nice words and less nice ones. Did not help, who would have thought?

So reluctantly I pressed the outbutton again and I knew already what would happen. Which it did: starting, logo, black screen. I asked Chat GPT this time just to see what it would say but did not use its advise. It also talked about the kernel, secure boot and advanced options (which HP never showed to me no matter what I tried) and now I am here completely desperate and helpless.

I would need to get the Envy going - no experiments with the spectre and its windows part.

Who can help and has the nerve to do so? If it were in German - so much the better although there are of course still many words that are foreign to me after 26 years on windows ...

Again sorry for rambling, trying to keep it together.

Does grub menu appear on the screen? If yes, select "Advanced options for Zorin" and then select an previous/older kernel to boot from.

If you don't have Dualboot and grub menu isn't shown you can enter it by pressing esc or on some machines tab (or left shift key when you have legacy BIOS).

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Grub was which one? Right now there is the boot menue open.

Looks like this

HP is a bit different - need to try different keys. Had the F6 now I have the starting up list where ist says at the end: ok finished wait until snapd is fully seeded.
Which will never happen.
This it not the Dual Boot one, this one is Zorin only.

Then it is too late. Try continuosly typing esc (or tab or left shift key) after pressing power button.

Escape brings the blue startup menu with Bios Setup and System recovery. One of those?

When it is blue that looks like Windows recovery. That is wrong. The grub menu and advanced options are black.

There is no windows on this machine though. I just had a look through the Bios Setup and again secure boot is enabled despite changing it again and again. HP seems to set it up on its own. Tried disable it, should confirm it by typing a number and enter but did not let me do this.
Trying to find the grub menu now. Next key. Tab does nothing. Same goes for left shift. Running out of keys now but have an USB stick with the Zorin on it - would that be a way to get it going again?

Welcome to the Forum!

For the Language here a little Info: when You click on the little Globe:
Bildschirmfoto vom 2025-08-02 16-26-44
You get a Translation of a Comment.

When there is no windows and only Zorin installed, the GRUB Menu doesn't appear. You have to ''activate'' it. But for this, You have to be in Zorin to work on the File.

So, You can enter Your BIOS, yes? When You go in the BIOS and start Zorin from there, does this work?

No globe to be seen on my side :slight_smile: I can understand English but in connection to this topic and my fever I might get lost. (And Hubby is OZ, that does NOT help at all :smiley: )

When I get to the Bios and start from there it is just the same. Black. Very black.

Can you please boot from the USB Zorin boot stick (select "Try Zorin") and then open the "disks" program and select your drive to analyze the storage? Recently another user had a similar problem and it turned out that the drive had run out of space.

Just in case, because something similarly weird happened to someone else recently:

I hope it helps.

780 GB free storage. Should last a bit I think.

Tried it already. Did not help :frowning:

You could try if boot repair helps. Boot from USB Zorin Boot Stick, select "Try Zorin" and then enter in the search field of start menu "boot repair".

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Did not work. And again Secure Boot is enabled. Got the message could not be repaired.
I went through the log with Chat GPT - Kernel and driver do not like each other or so it seems. And I managed to get grub to work and tried recovery mode with an older Kernel that was in the system (don't know if I make any sense, I am completely exhaustet and worked on it for 10 hours straight now with everything I could find in the net) but the display could not be loaded and than the boot repair moaned about the secure boot which now I cannot get read anymore as HP won't let me change and save it.

It all worked like a charm a week ago, I had it running smoothly and perfectly for my needs with automatic backups and everything. And it all started to collapse after the update, slowly with little problems here and there. Especially gimp which sometimes crashed even before opening a file. Even obsidian started to lag which I never experienced before. Constantly got logged out of the system and everything was always updating and telling me it could not be done. Restarting seemed to do the trick up to Friday.
And the other one which I started using yesterday ran even better and I thought I prevented the updates but I ran through and than crashed a few hours later. Two laptops and both dead - well, not the hated Winpart.

This sounds strongly like a Graphics Driver issue.

Can you please tell us what your Graphics card is?
AMD?
Nvidia?
Intel?

Intel915 it is.

Secure Boot can interfere with the i915 driver. HP Can re-enable it after a BIOS update - or not fully disable it if not fully confirmed by the user.
In the BIOS Settings; Fast Boot Must be disabled, and then Secure Boot must be disabled. On many HP computers, this is followed by a confirmation screen.