A prime example of why most people recommend Linux Mint (or others with newer stuff) if they have relatively recent hardware. 
I'm not one looking for the bleeding edge of tech, I actually like how stable Zorin OS is, but I can't oversee the fact that this 'oldness' is hurting newcomers.
Like windows is upgrading their kernels everytime. I really don’t understand newcomers to complain about it every single time. If they want bleeding edge, use arch or arch based. Within a month they jump back to Windows.
The vast majority of windows users have no idea what a 'kernel' is or what it does, honestly. While it's something we deal with regularly, it's most likely a completely foreign concept to most of them.
That’s because they don’t spend time anymore to do some research. Even for simple problems they don’t even waste time to use google to try and find out. I like to try to find things out myself before i ask for help if i cannot find the solution or anwers.
On my “todo” list is still a dual boot from systemd. To remove a distro from it or to mark a distro to autoboot on it.
I split this out from the original topic because, while I understand the point; the O.P. had not yet had a chance to review troubleshooting before the thread split into a tangent.
I think it's less of newcomers complaining and more about compatibility issues they run into due to the old Kernel (or dependencies, or whatever). I'm aware some folks do want to be on the latest stuff, but I was mainly referring to people on newer hardware running into troubles because Zorin ships with [some] old software.
Windows prioritizes backward compatibility, which allows software to run for a decade or longer.
Simply put: given maintenance and releases; the vast majority of old software on GnuLinux is newer than the majority of software on Windows OS.
GnuLinux gets faster patches, releases and upgrades.
As far as software goes: A person even using Zorin OS 16 is often ahead of their Windows counterparts.
This issue that led to this tangent is one about Drivers and Newest hardware.
Windows OS has the advantage in this, because hardware manufacturers plan ahead for use on Windows OS, not GnuLinux. To this end; they release Drivers Ready For Windows.
GnuLinux and Linux developers must then go in, post-release, get a copy of the drivers, then test and modify as needed, to include in Linux and GnuLinux. This creates a delay.
The number of people out there that happen to have just bought the most latest hardware, then also happen to try Zorin OS is probably quite small.