Blue Tooth not working

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Still can not get Blue tooth to function. Posted as requested.

Summary

lshw
WARNING: you should run this program as super-user.
ez-sei
description: Computer
width: 64 bits
capabilities: smp vsyscall32
*-core
description: Motherboard
physical id: 0
*-memory
description: System memory
physical id: 0
size: 66GiB
*-cpu
product: 12th Gen Intel(R) Core(TM) i5-1235U
vendor: Intel Corp.
physical id: 1
bus info: cpu@0
size: 630MHz
capacity: 4400MHz
width: 64 bits
capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l2 invpcid_single cdp_l2 ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid rdt_a rdseed adx smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves split_lock_detect avx_vnni dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp hwp_pkg_req hfi umip pku ospke waitpkg gfni vaes vpclmulqdq rdpid movdiri movdir64b fsrm md_clear serialize arch_lbr ibt flush_l1d arch_capabilities cpufreq
*-pci
description: Host bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 04
width: 32 bits
clock: 33MHz
configuration: driver=igen6_edac
resources: irq:0
*-display UNCLAIMED
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 0c
width: 64 bits
clock: 33MHz
capabilities: vga_controller bus_master cap_list
configuration: latency=0
resources: iomemory:600-5ff iomemory:400-3ff memory:6000000000-6000ffffff memory:4000000000-400fffffff ioport:4000(size=64) memory:c0000-dffff memory:4010000000-4016ffffff memory:4020000000-40ffffffff
*-pci:0
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 6
bus info: pci@0000:00:06.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:120 memory:4f900000-4f9fffff
*-storage
description: Non-Volatile memory controller
physical id: 0
bus info: pci@0000:01:00.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: storage nvm_express bus_master cap_list
configuration: driver=nvme latency=0
resources: irq:16 memory:4f900000-4f903fff
*-nvme0
description: NVMe device
product: Fanxiang S500PRO 2TB
physical id: 0
logical name: /dev/nvme0
version: SN10613
serial: FXS500PRO231910532
configuration: nqn=nqn.2014.08.org.nvmexpress:1e4b1e4bFXS500PRO231910532 Fanxiang S500PRO 2TB state=live
*-namespace
description: NVMe namespace
physical id: 1
logical name: /dev/nvme0n1
*-usb
description: USB controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: iomemory:600-5ff irq:124 memory:6001100000-600110ffff
*-memory UNCLAIMED
description: RAM memory
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.2
bus info: pci@0000:00:14.2
version: 01
width: 64 bits
clock: 33MHz (30.3ns)
capabilities: cap_list
configuration: latency=0
resources: iomemory:600-5ff iomemory:600-5ff memory:6001118000-600111bfff memory:600111e000-600111efff
*-network
description: Wireless interface
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
logical name: wlo1
version: 01
serial: 70:a6:cc:75:a1:89
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=6.2.16-060216-generic firmware=71.058653f6.0 so-a0-hr-b0-71.uc ip=10.0.0.105 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: iomemory:600-5ff irq:16 memory:6001114000-6001117fff
*-communication
description: Communication controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=mei_me latency=0
resources: iomemory:600-5ff irq:135 memory:600111d000-600111dfff
*-sata
description: SATA controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
version: 01
width: 32 bits
clock: 66MHz
capabilities: sata ahci_1.0 bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:123 memory:4fa00000-4fa01fff memory:4fa03000-4fa030ff ioport:4090(size=8) ioport:4080(size=4) ioport:4060(size=32) memory:4fa02000-4fa027ff
*-pci:1
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:121
*-pci:2
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1c.4
bus info: pci@0000:00:1c.4
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:122 ioport:3000(size=4096) memory:4f800000-4f8fffff
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 15
serial: 7c:83:34:b5:29:18
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.2.16-060216-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
resources: irq:16 ioport:3000(size=256) memory:4f804000-4f804fff memory:4f800000-4f803fff
*-isa
description: ISA bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-multimedia
description: Audio device
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 01
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: iomemory:600-5ff iomemory:600-5ff irq:150 memory:6001110000-6001113fff memory:6001000000-60010fffff
*-serial:0
description: SMBus
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 01
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: iomemory:600-5ff irq:16 memory:600111c000-600111c0ff ioport:efa0(size=32)
*-serial:1
description: Serial bus controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.5
bus info: pci@0000:00:1f.5
version: 01
width: 32 bits
clock: 33MHz
configuration: driver=intel-spi latency=0
resources: irq:0 memory:4fa04000-4fa04fff
*-pnp00:00
product: PnP device PNP0c02
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0501
physical id: 3
capabilities: pnp
configuration: driver=serial
*-pnp00:02
product: PnP device PNP0c02
physical id: 4
capabilities: pnp
configuration: driver=system
*-pnp00:03
product: PnP device PNP0c02
physical id: 5
capabilities: pnp
configuration: driver=system
*-pnp00:04
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:05
product: PnP device PNP0c02
physical id: 7
capabilities: pnp
configuration: driver=system
*-pnp00:06
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.
ez@ez-SEi:~$

lshw
WARNING: you should run this program as super-user.
ez-sei
description: Computer
width: 64 bits
capabilities: smp vsyscall32
*-core
description: Motherboard
physical id: 0
*-memory
description: System memory
physical id: 0
size: 66GiB
*-cpu
product: 12th Gen Intel(R) Core(TM) i5-1235U
vendor: Intel Corp.
physical id: 1
bus info: cpu@0
size: 630MHz
capacity: 4400MHz
width: 64 bits
capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l2 invpcid_single cdp_l2 ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid rdt_a rdseed adx smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves split_lock_detect avx_vnni dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp hwp_pkg_req hfi umip pku ospke waitpkg gfni vaes vpclmulqdq rdpid movdiri movdir64b fsrm md_clear serialize arch_lbr ibt flush_l1d arch_capabilities cpufreq
*-pci
description: Host bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 04
width: 32 bits
clock: 33MHz
configuration: driver=igen6_edac
resources: irq:0
*-display UNCLAIMED
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 0c
width: 64 bits
clock: 33MHz
capabilities: vga_controller bus_master cap_list
configuration: latency=0
resources: iomemory:600-5ff iomemory:400-3ff memory:6000000000-6000ffffff memory:4000000000-400fffffff ioport:4000(size=64) memory:c0000-dffff memory:4010000000-4016ffffff memory:4020000000-40ffffffff
*-pci:0
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 6
bus info: pci@0000:00:06.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:120 memory:4f900000-4f9fffff
*-storage
description: Non-Volatile memory controller
physical id: 0
bus info: pci@0000:01:00.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: storage nvm_express bus_master cap_list
configuration: driver=nvme latency=0
resources: irq:16 memory:4f900000-4f903fff
*-nvme0
description: NVMe device
product: Fanxiang S500PRO 2TB
physical id: 0
logical name: /dev/nvme0
version: SN10613
serial: FXS500PRO231910532
configuration: nqn=nqn.2014.08.org.nvmexpress:1e4b1e4bFXS500PRO231910532 Fanxiang S500PRO 2TB state=live
*-namespace
description: NVMe namespace
physical id: 1
logical name: /dev/nvme0n1
*-usb
description: USB controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: iomemory:600-5ff irq:124 memory:6001100000-600110ffff
*-memory UNCLAIMED
description: RAM memory
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.2
bus info: pci@0000:00:14.2
version: 01
width: 64 bits
clock: 33MHz (30.3ns)
capabilities: cap_list
configuration: latency=0
resources: iomemory:600-5ff iomemory:600-5ff memory:6001118000-600111bfff memory:600111e000-600111efff
*-network
description: Wireless interface
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
logical name: wlo1
version: 01
serial: 70:a6:cc:75:a1:89
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=6.2.16-060216-generic firmware=71.058653f6.0 so-a0-hr-b0-71.uc ip=10.0.0.105 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: iomemory:600-5ff irq:16 memory:6001114000-6001117fff
*-communication
description: Communication controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=mei_me latency=0
resources: iomemory:600-5ff irq:135 memory:600111d000-600111dfff
*-sata
description: SATA controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
version: 01
width: 32 bits
clock: 66MHz
capabilities: sata ahci_1.0 bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:123 memory:4fa00000-4fa01fff memory:4fa03000-4fa030ff ioport:4090(size=8) ioport:4080(size=4) ioport:4060(size=32) memory:4fa02000-4fa027ff
*-pci:1
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:121
*-pci:2
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1c.4
bus info: pci@0000:00:1c.4
version: 01
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:122 ioport:3000(size=4096) memory:4f800000-4f8fffff
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 15
serial: 7c:83:34:b5:29:18
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.2.16-060216-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
resources: irq:16 ioport:3000(size=256) memory:4f804000-4f804fff memory:4f800000-4f803fff
*-isa
description: ISA bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-multimedia
description: Audio device
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 01
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: iomemory:600-5ff iomemory:600-5ff irq:150 memory:6001110000-6001113fff memory:6001000000-60010fffff
*-serial:0
description: SMBus
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 01
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: iomemory:600-5ff irq:16 memory:600111c000-600111c0ff ioport:efa0(size=32)
*-serial:1
description: Serial bus controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.5
bus info: pci@0000:00:1f.5
version: 01
width: 32 bits
clock: 33MHz
configuration: driver=intel-spi latency=0
resources: irq:0 memory:4fa04000-4fa04fff
*-pnp00:00
product: PnP device PNP0c02
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0501
physical id: 3
capabilities: pnp
configuration: driver=serial
*-pnp00:02
product: PnP device PNP0c02
physical id: 4
capabilities: pnp
configuration: driver=system
*-pnp00:03
product: PnP device PNP0c02
physical id: 5
capabilities: pnp
configuration: driver=system
*-pnp00:04
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:05
product: PnP device PNP0c02
physical id: 7
capabilities: pnp
configuration: driver=system
*-pnp00:06
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.
ez@ez-SEi:~$

Can you try:

sudo apt update

sudo apt install linux-generic-hwe-20.04.

sudo apt upgrade

sudo systemctl start bluetooth

sudo rfkill unblock bluetooth

Reboot and test.

device added successfully, but failed to connect

  • what my result is. Failed to connect from rfcom

oof... Is this a specific device that is failing to connect or ALL Bluetooth on your computer that is not working?
What you describe sounds like specific device. Or Rpi.

Which means a lot of hoops to jump through:

There are no solutions there - now what? what is weird is blue tooth mouse and keyboard do automatically work - though not recognized.

@ERZ , I am sorry but, this is not a helpful reply. You do not specify why you think it is not a solution.
You did not really answer the question I asked in the previous post.

Troubleshooting issues is not always easy; especially over such a wide variety of systems. The help you provide is as important as the help you receive.

It seams to be headphones - any type - have several, tried all - none work - the conversation and suggested commands did nothing .

But peripherals do work. This implies a sound issue, rather than a bluetooth issue.
Have you checked your default sound output?

Now mentioned - I have external line-out - which is fine, but does not change when I get a device to pair and connect for 30 secs or so - perhaps system not recognizing new sound distribution via blue tooth, and that disconnects it - perhaps why it fails? Thank you for your time.

It seems you have a Realtek network card with Intel wifi chip. I noticed the network card is using the r8169 driver, while it is a r8168. This may be part of the issue.

There have been issues with the Intel iwlwifi driver on Realtek devices.

You can try blacklisting iwlwifi and install r8168 driver (should be a -dkms version available in the repo. apt search 8168 will give you the specific name you need to install. Uninstall or blacklist 8169 driver to ensure 8168 is used).

This isn't just software version, but hardware version specific. The 8168 may have different BT chip, interface routines, etc... while this doesn't cover the wifi, I have experienced that the proper network card driver may include all chip configurations for that model, hence, drivers for wifi and Bluetooth. It's worth a try.

1 Like

Would I try this in windows, Bios, or where in Zorin?

This would be done in Zorin at the terminal.

You can use windows to find and download the
.deb file for r8168-dkms (the dkms will allow the driver to update along with kernel upgrades).

Save it on a thumb drive or shared partition. You can access it by nautilus or the terminal later.

Got a linux blue tooth dongle, installed, and ran - no software - problem solved!

1 Like