Hey guys, I'm new to Linux and this is my first distro, I have Zorin OS 17.3, it works great, but my TP-link TXE 72E card, the Wifi works without problem, but the Bluetooth doesn't, I press it to activate and it passes the switch but it doesn't find any devices and the switch remains grayed out.
Hi and welcome. Zorin 17 is based on Ubuntu 22.04. Having searched I found this:
" For Bluetooth-specific problems, common troubleshooting steps include checking if the Bluetooth service is masked and unmasking it using systemctl unmask bluetooth.service , then starting and enabling the service. If the Bluetooth adapter is detected but not functioning, verify that the necessary kernel module is loaded with lsmod | grep btusb , and if not, load it manually with sudo modprobe btusb . In some cases, firmware issues can prevent Bluetooth from working; for example, missing firmware files like ar3k/AthrBT_0x11020000.dfu can be resolved by downloading the appropriate firmware package (e.g., linux-firmware_1.201.tar.xz ) and copying the required folder to /lib/firmware .
It is also worth noting that while TP-Link has not provided updated Linux drivers for newer adapters like the TXE 72E, and there is no current plan to add support for new Linux versions , the issue might be resolved through system updates or kernel upgrades, as newer kernels often include improved driver support. If the problem persists, consider checking the system logs with dmesg | grep -i bluetooth to identify specific errors related to firmware or hardware initialization.
AI-generated answer. Please verify critical facts."
Zorin 18 Core is due to be released at 16:00 (4 pm) GMT on 14.10.2025 which is based on Ubuntu 24.04 with a much higher kernel than Zorin 17. The Linux kernel is what contains the hardware drivers, and GNU provides the Operating System, hence GNU/Linux.
Are you dual-booting ZorinOS alongside Windows?
If true, go into Windows power settings and disable Fast Start-up.
We sometimes see reports of Windows capturing a device when Fast Start-up mode is enabled. It is something that can be easily ruled out.
I just did it, without any result =(
Welcome to the Forum!
Are Secure Boot and Fast boot in BIOS disabled?
What Output do You get when You type in Terminal sudo lshw -C network and rfkill list
Did you take a Look in the ''Additional Drivers'' Tab in Software & Updates if there is a Driver offerd?
Does Your System run in Wayland or X11? You can check that in Settings>About.
*-network
descripción: Interfaz inalámbrica
producto: MEDIATEK Corp.
fabricante: MEDIATEK Corp.
id físico: 0
información del bus: pci@0000:22:00.0
nombre lógico: wlp34s0
versión: 00
serie: 58:02:05:9c:d8:c8
anchura: 64 bits
reloj: 33MHz
capacidades: pciexpress msi pm bus_master cap_list ethernet physical wireless
configuración: broadcast=yes driver=mt7921e driverversion=6.8.0-85-generic firmware=____000000-20231120183441 ip=192.168.1.130 latency=0 link=yes multicast=yes wireless=IEEE 802.11
recursos: iomemory:7f0-7ef irq:120 memoria:7ff2200000-7ff22fffff memoria:fc700000-fc707fff
*-network
descripción: Ethernet interface
producto: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
fabricante: Realtek Semiconductor Co., Ltd.
id físico: 0
información del bus: pci@0000:2a:00.0
nombre lógico: enp42s0
versión: 15
serie: d8:43:ae:46:ab:fc
capacidad: 1Gbit/s
anchura: 64 bits
reloj: 33MHz
capacidades: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuración: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.8.0-85-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
recursos: irq:37 ioport:e000(size=256) memoria:fc604000-fc604fff memoria:fc600000-fc603fff
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
in Additional Drivers only Nvidia Drivers
X11
Can you ensure you have all the needed available firmware:
sudo apt install linux-firmware
Reboot...
And check the status of bluetooth:
sudo systemctl status bluetooth
Also, check if your computer has a physical switch to toggle bluetooth on and off.
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hi,
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In Windows it works fine, it doesn't have any interrupter.
Can you try the steps outlined on the Linux Mint forum?
https://forums.linuxmint.com/viewtopic.php?t=432892
NOTE: This guide is using the 6.8 kernel - adjust as needed for whichever kernel you are actually on or revert to the 6.8 kernel.:
sudo apt install git dkms
git clone https://github.com/jeremyb31/bluetooth-6.8.git
sudo dkms add ./bluetooth-6.8
sudo dkms install btusb/4.1
Ready, it works now 
thank you so much!
but this step gave an error but it still works
$ sudo xist.dkms install btusb/4.1
Error! Could not find module source directory.
Directory: /usr/src/btusb-4.1 does not exist
I should not have copied the commands from that Linux Mint thread without reading them...
That should be
sudo dkms install btusb/6.8