Built in camera not detected, Dell XPS13 / Z.17

Hardware Support
1

Laptop is relatively new, upgraded to Z.17 when it was available. I'm not sure the built in camera has ever worked if I'm honest, but kindof need to do a few Teams calls soon so need to try and fix this (IF it can be fixed) . . .

Neofetch:
alex@alex-XPS-9315

OS: Zorin OS 17.1 x86_64
Host: XPS 9315
Kernel: 6.5.0-35-generic
Uptime: 2 hours, 18 mins
Packages: 2682 (dpkg), 45 (flatpak), 11 (snap)
Shell: bash 5.1.16
Resolution: 1280x800
DE: GNOME
WM: Mutter
WM Theme: ZorinBlue-Light
Theme: ZorinBlue-Light [GTK2/3]
Icons: ZorinBlue-Light [GTK2/3]
Terminal: terminator
CPU: 12th Gen Intel i7-1250U (12) @ 4.700GHz
GPU: Intel Device 46aa
Memory: 4739MiB / 31711MiB

In the system BIOS the camera is enabled.
Opening Cheese is No Device Found.

alex@alex-XPS-9315:~$ v4l2-ctl --list-devices
Cannot open device /dev/video0, exiting.

I've also looked on some of the Ubuntu forums; I've run several commands which all seem to point at the Intel Driver being missing / not loading from the kernel.

A few items I've picked up along the way:
Intel driver seems to be Alder Lake
I do have an i915 folder present
Additional drivers oem-somerville-psyduck-meta are in use

There seems to be a plethora of similar queries on various forums; some people would seem to have given up, I'm not sure why this would seem to be so difficult . . . (an install-driver button would be nice?).

Happy with the command line, if anyone can point me in the right direction to try and troubleshoot the problem so there is a chance of fixing it if at all possible. Any help would be very much appreciated . . .

2

Bump?

3

I have no experince with camera, but can you give the output of:

sudo apt install inxi
inxi -Fxz

Lets see if it shows up there.

4

Thanks @Storm , I already have inxi, output is:

alex@alex-XPS-9315:~$ inxi -Fxz
System:
Kernel: 6.5.0-41-generic x86_64 bits: 64 compiler: N/A Desktop: GNOME 43.9
Distro: Zorin OS 17.1 base: Ubuntu 22.04 LTS Jammy
Machine:
Type: Laptop System: Dell product: XPS 9315 v: N/A
serial:
Mobo: Dell model: 00KRKP v: A00 serial: UEFI: Dell
v: 1.20.0 date: 04/16/2024
Battery:
ID-1: BAT0 charge: 50.2 Wh (100.0%) condition: 50.2/50.2 Wh (100.0%)
volts: 13.2 min: 11.6 model: SMP DELL W6D4H25 status: Full
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
charge: 55% (should be ignored) status: Discharging
CPU:
Info: 10-core (2-mt/8-st) model: 12th Gen Intel Core i7-1250U bits: 64
type: MST AMCP arch: Alder Lake rev: 4 cache: L1: 928 KiB L2: 6.5 MiB
L3: 12 MiB
Speed (MHz): avg: 1044 high: 1291 min/max: 400/4700:3500 cores: 1: 1111
2: 1269 3: 1204 4: 1132 5: 1164 6: 1291 7: 1020 8: 1180 9: 1216 10: 1148
11: 400 12: 400 bogomips: 45158
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel vendor: Dell driver: i915 v: kernel bus-ID: 0000:00:02.0
Device-2: USB C Video Adaptor type: USB driver: N/A bus-ID: 3-1.3:7
Display: wayland server: X.Org v: 1.22.1.1 with: Xwayland v: 22.1.1
compositor: gnome-shell driver: X: loaded: modesetting unloaded: fbdev,vesa
gpu: i915 resolution: 1: 1280x800~60Hz 2: 1280x800~60Hz
OpenGL: renderer: Mesa Intel Graphics (ADL GT2)
v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
Device-1: Intel vendor: Dell driver: N/A bus-ID: 0000:00:05.0
Device-2: Intel vendor: Dell driver: sof-audio-pci-intel-tgl
bus-ID: 0000:00:1f.3
Sound Server-1: ALSA v: k6.5.0-41-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 0000:00:14.3
IF: wlp0s20f3 state: up mac:
Bluetooth:
Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:6
Report: hciconfig ID: hci0 rfk-id: 1 state: up address:
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
v: 0.6 bus-ID: 0000:00:0e.0
Drives:
Local Storage: total: 953.87 GiB used: 280.87 GiB (29.4%)
ID-1: /dev/nvme0n1 model: 3460 NVMe Micron 1024GB size: 953.87 GiB
temp: 32.9 C
Partition:
ID-1: / size: 937.33 GiB used: 280.81 GiB (30.0%) fs: ext4
dev: /dev/nvme0n1p2
ID-2: /boot/efi size: 511 MiB used: 64.5 MiB (12.6%) fs: vfat
dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
System Temperatures: cpu: 23.0 C mobo: 35.0 C sodimm: SODIMM C
Fan Speeds (RPM): cpu: 3647
Info:
Processes: 346 Uptime: 1h 57m Memory: 30.97 GiB used: 5.39 GiB (17.4%)
Init: systemd runlevel: 5 Compilers: gcc: 11.4.0 Packages: 2745 Shell: Bash
v: 5.1.16 inxi: 3.3.13
alex@alex-XPS-9315:~$

5

Okay, no need to reply. I've done a trial install of a different distro with kernel 6.8, it seems the intel driver is missing, Dell dont seem interested (quelle surprise).

I've got a few papercut issues with this install, think its time for a clean install and I'll distro hop for a while, so I wont come back to this link. This problem isnt a Zorin problem though, its a Dell/Intel/missing driver problem.