Cannot Access Android Files via Zorin Connect

I’m having trouble accessing my Android phone’s files using Zorin Connect. Even though I’ve granted all the necessary permissions on my phone and in the Zorin Connect app, I still receive an error message saying I don’t have permission to view the contents of “/” on my phone’s IP address (192.168.1.x). The folders all show up as empty.

I’ve already checked my firewall settings and made sure both devices are on the same network. All other features of Zorin Connect (notifications, SMS, etc.) work perfectly. Does anyone know how to fix this? I’d really appreciate any help or suggestions. Thank you in advance!

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This looks like you are trying to access your Phones Root Directory (/) on a non-rooted phone, rather than accessing the Storage Medium which will usually be /sdcard or something like /storage/emulated/0

On the Zorin Connect, app, are you able to enter your settings and direct to the permitted non-Root shared folders?

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Hello, I’m sorry, but I didn’t quite understand what was said. I'm a beginner in Linux and I didn't fully understand what you meant. Are you saying that I'm trying to access my phone's root directory, which isn't allowed on a non-rooted device? I simply clicked on "mount" in Zorin Connect, and it automatically mounted my phone as a partition. How can I access my phone's storage (like /sdcard or /storage/emulated/0) instead of the root? I'd appreciate it if you could explain this in simpler terms. Thank you!

I believe it is from the App > Settings > File Share > Tap Shared Directories or Add Storage Location.

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ChatGPT could help me: type Ctrl + L, and then type sftp://192.168.1.x:1739//storage/emulated/0

I'm having the same problem. In my android app i don't have this option anymore after last update and this is the main problem. It's not possible to set target folder in phone memory from zorin connect app.

Due to my usage of Zorin OS Lite rather than Core, I do not actually use Zorin Connect since ZorinGroup does not include a version in Lite.

Instead, I use KDE Connect, upon which GSConnect and ZorinConnect are forked.
So I do not actually have the means (At the moment) to directly observe this issue.
I may need to boot up a Live Core and test.
Any other Zorin Core and Connect users may be able to look at this.

Ideally, is a recent update to Zorin Connect package caused the cessation of a feature, the devs should be alerted. So, if you can provide any screenshots or additional information, that may help.

Try restarting both your phone and PC, then reconnecting Zorin Connect. Also, check if File Sharing is enabled in the Zorin Connect app on your phone. If the issue persists, try accessing files via KDE Connect to see if it's a Zorin-specific bug.