Cannot Access Android Files via Zorin Connect

I’m having trouble accessing my Android phone’s files using Zorin Connect. Even though I’ve granted all the necessary permissions on my phone and in the Zorin Connect app, I still receive an error message saying I don’t have permission to view the contents of “/” on my phone’s IP address (192.168.1.x). The folders all show up as empty.

I’ve already checked my firewall settings and made sure both devices are on the same network. All other features of Zorin Connect (notifications, SMS, etc.) work perfectly. Does anyone know how to fix this? I’d really appreciate any help or suggestions. Thank you in advance!

This looks like you are trying to access your Phones Root Directory (/) on a non-rooted phone, rather than accessing the Storage Medium which will usually be /sdcard or something like /storage/emulated/0

On the Zorin Connect, app, are you able to enter your settings and direct to the permitted non-Root shared folders?

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Hello, I’m sorry, but I didn’t quite understand what was said. I'm a beginner in Linux and I didn't fully understand what you meant. Are you saying that I'm trying to access my phone's root directory, which isn't allowed on a non-rooted device? I simply clicked on "mount" in Zorin Connect, and it automatically mounted my phone as a partition. How can I access my phone's storage (like /sdcard or /storage/emulated/0) instead of the root? I'd appreciate it if you could explain this in simpler terms. Thank you!

I believe it is from the App > Settings > File Share > Tap Shared Directories or Add Storage Location.

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In tutorial videos for iPhone, I observed the "Expose File System" option. However, on my Android device, I only see a toggle to enable file access (as shown in the attached screenshot), without prompting to select specific folders for Zorin Connect on the PC.