Yesterday (03/11/2022), I bought a copy of Zorin OS 16.1 Pro. (order ID: 0103549770)
I've downloaded the two files (Pro and Lite).
I've verified the shasum with QuickHash v 3.3.1 and both are OK and matching the info given on the Zorin site:
and LITE: 8915e3c446524ecc2486a438d6fe8380e9d0a8d09b8f90eebb8c4c5b90f582de
I've first tried to install both the pro and the lite on my iMac 27 on test VMs, using VMware Fusion, then Oracle VirtualBox, then Parallel and EACH TIME, the install crashed.
With VMware Fusion, the crash occurs almost immédiately since I get a kernel panic before to get the first screen wher you can chose the boot option.
With Oracle Virtualbox and Parallel, the crash occurs after you have given your name, computer name and password and after copying some files.
Obviously, the checksum control prior to the install process said it war errors on 2 files... but without saying what file.
I also created two USB keys using BalenaEtcher without any problem and I've tried to install both the Pro and the Lite on three different machines:
- on my iMac 27 with Intel i7, 32 Gb of RAM and SSD 2 Tb,
- then on my PC with Intel i5, 8Gb of RAM and HDD 1 Tb,
- and finally on my Notebook HP with Intel Core2 Duo, 6gb of RAM and HDD 1 Tb)
and EACH TIME, the install CRASHED!
Note: even if the shasum of the iso files are OK and the USK key is well created, the checksum process prior to the install said there were errors in one or two files!
For your information, I'm a powerful computer user (40 years of experience in the software industry) and I use macOS, Linux (several distributions) and Windows both on baremetal hardware and several VMs for years.
So, I say that the iso files proposed to download on the official Zorin site are corrupted and can't install these OSes (both the Pro and the Lite).
Since I spent more than 12 hours to try to install what I paid for without any success, can someone tell me how to contact Zorin in order to:
receive a DVD with Zorin 16.1 Pro ready to be installed without any corrupted file (i.e. that means they've to test it before to send it), or
give me the procedure to be reimbursed of my 46 € purchase.
Note: I've dowloaded the iso file several times and each time verified that the shasum were OK.
Thank you in advance for your help.