Dell 9330 Webcam not working

Hello,

After install the Zorin OS 17 PRO I noticed that the webcam was not working, so I sent a msg to the support team and they gave me this:

Hello,

Please run the following 4 commands in a Terminal window (Ctrl+Alt+T to open one):
sudo apt update

​sudo apt dist-upgrade

sudo add-apt-repository ppa:oem-solutions-group/intel-ipu6
sudo apt install linux-modules-ipu6-generic-hwe-22.04 linux-modules-ivsc-generic-hwe-22.04 libcamhal-ipu6ep0

Afterwards please reboot your computer and the camera should now work.

After 17.3 update the webcam stop working, and than they unfortunately answer me this:

Hello,

Unfortunately, we could not find an alternate solution to the issue you are experiencing yet.

While we continue to try to find a solution, we would recommend you to post your query on our forum (https://forum.zorin.com/) where one of our community members may be able to help you.

Best regards,

The Zorin OS development team

Well, I don't know what kind of support is this but I've been trying everything that I found on web with no luck.

Anyone knows how to solve this?

Tks in advance

The update may have brought a later kernel, causing the ipu6 modules to no longer correctly match.
In terminal, please run (also including the VideoForLinux stack):

sudo apt update && sudo apt full-upgrade

sudo apt install --reinstall linux-modules-ipu6-generic-hwe-22.04 linux-modules-ivsc-generic-hwe-22.04 libcamhal-ipu6ep0 v4l-utils

When all done with no reported errors, reboot and test...

hey tks for you reply.
so i did, no erros, reboot, but still not working.

From the Grub Menu > Advanced Options:

Have you tested booting into the earlier kernel instead of the latest installed kernel?

just did .. not working with any versions over there.
I think that is really related to the kernel:

i just tried the Ubuntu 25.04 live and is not working either.
i know is not hardware fault cause i do have a dual boot with windows 11 on this laptop.

Can you load the modules with the module prober?

sudo modprobe ivsc

sudo modprobe ipu6

tks again

modprobe: FATAL: Module ivsc not found in directory /lib/modules/6.8.0-57-generic
modprobe: FATAL: Module ipu6 not found in directory /lib/modules/6.8.0-57-generic

Yes, so the upgraded kernel is later than the ipu6 module supports.
Can try:

sudo apt install linux-image-6.2.0-39-generic linux-headers-6.2.0-39-generic

sudo apt install --reinstall linux-modules-ipu6-generic-hwe-22.04 linux-modules-ivsc-generic-hwe-22.04 libcamhal-ipu6ep0 ipu6-camera-bin

sudo update-grub

Reboot to the Grub Menu > Advanced Options choose Zorin on 6.2.0-39-generic

Ensure you are on the 6.2 kernel once you reach the desktop with terminal

uname -r

Test the webcam...

1 Like

tks again
E: Impossível encontrar o pacote ipu6-camera-bin
Says impossible to find ipu6-camera-bin after sudo apt install --reinstall linux-modules-ipu6-generic-hwe-22.04 linux-modules-ivsc-generic-hwe-22.04 libcamhal-ipu6ep0 ipu6-camera-bin