Didn't get purchase email. But payment got deducted from bank account

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1

I purchased Zorin Pro, the amount got deducted from my bank account, but I never received my download email. It also said the payment failed on the payment page, but the amount still got deducted from my bank account.

Ronnie

2

Hello,

Check your spam folder, it might went to there. Also there will go a little time before you receive the link to download. how long since you purchased?

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The payment went through 20 minutes ago, still haven't received anything.

Also whenever I try to request a download link at Request New Download Link Email - Zorin OS it tells me that there's no purchase found.

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@AZorin @zorink

@Nuke I have tagged the Zorins so they can help you with your purchase.

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Hi Ronnie,
Thanks for letting us know, we have recently replied to your email about this.

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