Distorted or very low audio (Using google translate)

Hello, good morning, look, I have the problem of very low quality audio, even the LED light on my laptop where it indicates silence, it does not turn on, the audio is of very low quality.

My computer is this model, if anyone has any idea how to solve it, I will be totally grateful. If you need other information about my computer, let me know, thank you.

Sorry for the translation errors, use Google

Looks like a Windows issue too:

You could try solutions proffered here:

Apparently the issues for Windows users is the AMD Radeon drivers update interfering with Bang & Olufsen audio.

Another solution mentioned elsewhere is this:

Hello, good morning, I appreciate your help but it didn't work for me, I'm still in the same situation, I don't know if I applied the steps correctly or incorrectly.

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