Enable AOL Mail Tech Supp. remote access Zorin 17 computer

Installed Zorin 17 lately out of curiosity and for fun, and cannot import my AOL/verizon.net email via Betterbird mail client - verizon mail address and servers settings are correct., all attempts end in 'Failed" . Importing Gmail and linux.pl mail no problem. AOL customer Service wanted to access my computer remotely, sent a link but I have no idea how /where to open it and give permission. Any suggestions for a beginner?