Ethernet and wifi issues - new install

Hi everyone.
I am totally new to this and have installed Zorin OS 16 Core on my old windows laptop with no issues at all.

I have now installed it also on my main desktop PC as a dual boot with windows 10 which was already on there. The issue that i have is that with the ethernet cable plugged in, i dont get any internet and it just says "Connection failed" and wont connect. I then tried to use Wifi and it does not show and networks at all and says "Activation of network connection failed".
On the PC i have a TP-Link wifi PCIe card but when i look in the terminal it says i have a Realtek RTL8192EE one.
In relation to the Ethernet, it is a gigabit one. Can anyone help or suggest how to get either or both working so i can get internet on the main PC?

I have disabled Secure Boot in the bios.

1 Like

Hi @Warrioruw, TP Link drivers usually comes with the Linux Kernal.

Can you type the commands in the terminal, I want to know your Kernal version, Network Info & Basic System Info?

$ sudo apt-get install inxi ←(Installs Inxi)
$ inxi -i ←(List network info)
$ inxi ←(Gives basic system info)
Paste the output in your reply :+1:

mark@mark-main-PC:~$ sudo apt-get install inxi
[sudo] password for mark:
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package inxi
mark@mark-main-PC:~$ inxi -i

Command 'inxi' not found, but can be installed with:

sudo apt install inxi

mark@mark-main-PC:~$ inxi

Command 'inxi' not found, but can be installed with:

sudo apt install inxi

mark@mark-main-PC:~$

I am not sure if this also helps:

mark@mark-main-PC:~$ sudo lshw -C network
[sudo] password for mark:
*-network
description: Wireless interface
product: RTL8192EE PCIe Wireless Network Adapter
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:05:00.0
logical name: wlp5s0
version: 00
serial: 50:3e:aa:31:5d:c4
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=rtl8192ee driverversion=5.11.0-27-generic firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:49 ioport:d000(size=256) memory:fe200000-fe203fff
*-network
description: Ethernet interface
product: I211 Gigabit Network Connection
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:06:00.0
logical name: enp6s0
version: 03
serial: 1c:1b:0d:96:b1:24
size: 1Gbit/s
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=igb driverversion=5.11.0-27-generic duplex=full firmware=0. 6-1 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:19 memory:fe100000-fe11ffff ioport:c000(size=32) memory:fe120000-fe123fff
mark@mark-main-PC:~$

Did you install Zorin Os? Inxi is in the Zorin Repositories.

Yes, Zorin Os 16 Core

1 Like

Can you open Software & Updates. On the first tab, ensure that Download From: is set to Main Server.

Then in terminal:

sudo apt update && sudo apt full-upgrade

Don't the mirrors have the same things on it? Op's Wi-Fi card should work because 90.9% of TP Links products are on the Linux Kernal.

1 Like

They are supposed to. But the regional servers tend to... not quite fulfill their promise.

2 Likes

Changed to main server and then i got this:

mark@mark-main-PC:~$ sudo apt update && sudo apt full-upgrade
[sudo] password for mark:
Err:1 Index of /ubuntu focal InRelease
Temporary failure resolving ‘archive.ubuntu.com
Err:2 Index of /ubuntu focal-updates InRelease
Temporary failure resolving ‘archive.ubuntu.com
Err:3 Index of /zorinos/apps/ubuntu focal InRelease
Temporary failure resolving ‘ppa.launchpad.net
Err:4 Index of /ubuntu focal-backports InRelease
Temporary failure resolving ‘archive.ubuntu.com
Err:5 Index of /ubuntu focal-security InRelease
Temporary failure resolving ‘archive.ubuntu.com
Err:6 Index of /zorinos/drivers/ubuntu focal InRelease
Temporary failure resolving ‘ppa.launchpad.net
Err:7 Index of /stable/ focal InRelease
Temporary failure resolving ‘packages.zorinos.com
Err:8 Index of /zorinos/patches/ubuntu focal InRelease
Temporary failure resolving ‘ppa.launchpad.net
Err:9 Index of /zorinos/stable/ubuntu focal InRelease
Temporary failure resolving ‘ppa.launchpad.net
Err:10 Index of /patches/ focal InRelease
Temporary failure resolving ‘packages.zorinos.com
Err:11 Index of /apps/ focal InRelease
Temporary failure resolving ‘packages.zorinos.com
Err:12 Index of /drivers/ focal InRelease
Temporary failure resolving ‘packages.zorinos.com
Reading package lists... Done
Building dependency tree
Reading state information... Done
All packages are up-to-date.
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/focal/InRelease Temporary failure resolving ‘archive.ubuntu.com
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/focal-updates/InRelease Temporary failure resolving ‘archive.ubuntu.com
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/focal-backports/InRelease Temporary failure resolving ‘archive.ubuntu.com
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/focal-security/InRelease Temporary failure resolving ‘archive.ubuntu.com
W: Failed to fetch https://packages.zorinos.com/stable/dists/focal/InRelease Temporary failure resolving ‘packages.zorinos.com
W: Failed to fetch https://packages.zorinos.com/patches/dists/focal/InRelease Temporary failure resolving ‘packages.zorinos.com
W: Failed to fetch https://packages.zorinos.com/apps/dists/focal/InRelease Temporary failure resolving ‘packages.zorinos.com
W: Failed to fetch https://packages.zorinos.com/drivers/dists/focal/InRelease Temporary failure resolving ‘packages.zorinos.com
W: Failed to fetch http://ppa.launchpad.net/zorinos/apps/ubuntu/dists/focal/InRelease Temporary failure resolving ‘ppa.launchpad.net
W: Failed to fetch http://ppa.launchpad.net/zorinos/drivers/ubuntu/dists/focal/InRelease Temporary failure resolving ‘ppa.launchpad.net
W: Failed to fetch http://ppa.launchpad.net/zorinos/patches/ubuntu/dists/focal/InRelease Temporary failure resolving ‘ppa.launchpad.net
W: Failed to fetch http://ppa.launchpad.net/zorinos/stable/ubuntu/dists/focal/InRelease Temporary failure resolving ‘ppa.launchpad.net
W: Some index files failed to download. They have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.
mark@mark-main-PC:~$

1 Like

OH yeah, of course. Because you have no internet?

2 Likes

lol. even the wired does not work

1 Like

Is there something that i could somehow manually download on my laptop and then put it on a usb and then plug it in to the main PC and install it to get it to work?

2 Likes

Weird, your devices should work because all the drivers are in the Kernal. I tested with a TP Link TL-WN881ND | 300Mbps Wireless N PCI Express Adapter | TP-Link Malaysia

i cant understand why it says its a realtek adapter though instead of tp link

It's the chipset on the adapter

Yes, that would be the usual way. Though, I am a little concerned since, as Kedrik points out, your hardware is supported in the kernel.

I'd like to suggest going a different way, instead. Reinstall Zorin OS.
As a fresh installation that can't even connect to the net, you have nothing to lose.
Boot from the Live USb and Try Zorin. Check that the net is connected during the Zorin Demo.
Run the Install Zorin app from the desktop and again, ensure that the net is connected and that you check the box for "Install Updates" as you go through the installer to on.

Yes something is incredibly wrong :pensive:

ok, before i do this, firstly do you think it could be another setting in the bios that is preventing something?

when i originally tried to install and tried to use the live version first, i also did not have any internet which is why i went for the install in case that worked.

how do you delete the installed version to install a new version?

It will just overwrite it when you install - You can choose Wipe and install or you can choose "Something else" and select the same partition you currently have Zorin OS on.

That is possible - it is manufacturer specific, if so. I would usggest looking in your BIOS settings and exploring a bit or a net search, as you are more likely to know your BIOS than I am.
It's worth trying out.

2 Likes