I have had Zorin 16.3 pro on my computer for a couple of years now. I've been able to get things done pretty easily navigating the system with the occasional help from the forum here.
Now I have a more immediate, urgent problem and I've had some good help trying to fix my issue. I do notice there isn't as much support this time when I first started trying to repair my computer that suddenly gave the error message of not having any room left in my filesystem.
I was trying to work through the issue for the first couple days when I then got an email saying support for the 16.3 pro version wasn't being offered after the end of May. I thought maybe that's why I didn't get any more help. I never knew the support was ending until mere days before it ended. Maybe I wasn't looking in the right area to find this out but I never had a clue with the start of 17.3 it would impact the 16.3 support. I understand the reasoning and can see why you have to move onto the more advanced versions.
But having said all of this, I'm trying to think back to see what I could have done differently to resolve the issue I had. I started using Zorin OS partly because it was touted as being a user friendly OS geared for, or can be used by, people who are new to Zorin. That was me.
I am now adding new problems along with the others I already had that have mounted up after starting the process of repairing my computer.
I can't ignore the fact where I'm responsible because I don't know the terms or the concept trying to be shown to me.
Now I have one old computer that runs slow trying to download the 17.3 onto a thumb drive and it fails every time. The thumb drive had the 16.3 version on it. I tried to do this during busy internet times and slow internet times, using wi-fi, not using wi-fi. At this point I don't know what to do.
I used the help link sent with the zorin 17.3 download link to tell them I need comprehensive help. I'll have to see where that goes.