Failed connect to ubuntu-mirror-3.ps5.canonical.com

General Help
1

On multiple machines, when I do a sudo apt update when it gets to ubuntu-mirror-3.ps5.canonical.com there is a timeout due to the mirror not being available. Is this down or do I have an old link that can be removed.

It does not cause the update to fail but there is a long delay while trying to connect and eventually fail to connect to this site.

What can be done to fix this issue

2

Hello and welcome,
Does Your updates are set to Main server ?

1 Like
3

Hi, Yes I am set to Main server in software and updates. I have also tried setting it to a local mirror but it still fails.

Thank you

4

Do you use a VPN?

5

No VPN set up.

6

The problematic mirror is configured in one of your apt source files. Search for it across your system:

grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/sources.list*

This will show you exactly which file(s) contain this mirror. It's likely in:

/etc/apt/sources.list
or
/etc/apt/sources.list.d/*.list

Once you've found the file, edit it with :

sudo nano /etc/apt/sources.list

(or the specific .list file the grep command identified)

Look for any line containing ubuntu-mirror-3.ps5.canonical.com and either:

Comment it out by adding a # at the beginning of the line

Save the file (Ctrl+X, then Y, then Enter in nano).

7

Okay, then we can exclude that. At the moment there are no malfunctions shown on the canonical status site.
Did you check your Internet speed?

8

I have checked in both locations and it is not listed in either place. My Internet connection is fine and speeds are normal.

Thank you

9

could you show me the result of this command
grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/sources.list*

10

I am just returned back to the cursor:

mikepaglia@Papa-pags:/etc/apt/sources.list.d$ grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/sources.list*
mikepaglia@Papa-pags:/etc/apt/sources.list.d$
mikepaglia@Papa-pags:/etc/apt/sources.list.d$

All 3 return back to the cursor with nothing found.

Could it be that there is a mirror redirector on the Canonical mirror that redirects to the ubuntu-mirror-3.ps5.canonical.com

Thank you

11

OK we will search elsewhere

grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/sources.list.d/

grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/apt.conf.d/

grep -r "ubuntu-mirror-3.ps5.canonical.com" /etc/apt/
12

All 3 return back to the cursor with nothing found.

Could it be that there is a mirror redirector on the Canonical mirror that redirects to the ubuntu-mirror-3.ps5.canonical.com

Thank you

13

Could you give me the output of

apt-cache policy
14

This forum only allows for 5 links so I cannot post a reply with the output!

15

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16

give me the output of

apt-cache policy | grep "ppa\|launchpad"
17

and

ls -la /etc/apt/sources.list.d/*.sources
cat /etc/apt/sources.list.d/*.sources
18

/etc/apt/sources.list.d$ ls -la /etc/apt/sources.list.d/*.sources
-rw-r--r-- 1 root root 278 May 16 15:05 /etc/apt/sources.list.d/vscode.sources
-rw-r--r-- 1 root root 1748 May 16 15:05 /etc/apt/sources.list.d/zorinos-ubuntu-apps-noble.sources
-rw-r--r-- 1 root root 1751 May 16 15:05 /etc/apt/sources.list.d/zorinos-ubuntu-drivers-noble.sources
-rw-r--r-- 1 root root 1751 May 16 15:05 /etc/apt/sources.list.d/zorinos-ubuntu-patches-noble.sources
-rw-r--r-- 1 root root 1750 May 16 15:05 /etc/apt/sources.list.d/zorinos-ubuntu-stable-noble.sources
mikepaglia@Papa-pags:/etc/apt/sources.list.d$

19

cat /etc/apt/sources.list.d/*.sources

THIS FILE IS AUTOMATICALLY CONFIGURED

You may comment out this entry, but any other modifications may be lost.

Types: deb
URIs: Index of /repos/code/
Suites: stable
Components: main
Architectures: amd64
Signed-By: /usr/share/keyrings/microsoft.gpg
Types: deb
URIs: Index of /zorinos/apps/ubuntu
Suites: noble
Components: main
Signed-By: -----BEGIN PGP PUBLIC KEY BLOCK-----
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URIs: Index of /zorinos/drivers/ubuntu
Suites: noble
Components: main
Signed-By: -----BEGIN PGP PUBLIC KEY BLOCK-----
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-----END PGP PUBLIC KEY BLOCK-----
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Suites: noble
Components: main
Signed-By: -----BEGIN PGP PUBLIC KEY BLOCK-----
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Signed-By: -----BEGIN PGP PUBLIC KEY BLOCK-----
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mikepaglia@Papa-pags:/etc/apt/sources.list.d$

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