Failed to update message (Zorin 16pro to Zorin 17pro)

[mycoma]

The message I get is:
Detailed errors from the package manager follow:

failed to build result for 362301da643102b9f38477387e2193e57abaa590

Is there anything I can do to fix this? Thanks

[zenzen]

If there was nothing specific details about what went wrong, it's hard to say. You can explore the forum for similar threads and hopefully find something that helps with it.

However, for a Pro user you can reach out to the developers for help on this matter. In the confirmation email of your purchase of ZorinOS Pro you will find an contact address for support with installation.

[swarfendor437]

Did you folkow the official guide on upgrading?

https://help.zorin.com/docs/getting-started/upgrade-zorin-os/

[Jerome]

I have exactly the same error message "failed to build ..." since I upgraded from Zorin 16 Core to Zorin 17 Core. And I followed the official guide on upgrading (which is pretty straightforward, btw).
I'd be glad if anybody had an idea on how to solve this.

[Aravisian]

@mycoma and @Jerome, if you both can please chack your sources:

[How To] address and manager Software Sources

In order to retrieve software packages for your computer, the apt software needs a source that supplies it. This is a security feature as sources are signed and vetted. It also is organizational, as it keeps things well organized and prevents conflicts. A source supplies the route to a Repository. Users can supply sources at will. For example a user might wish to install Wine, so they use curl to retrieve a built script to assign a source or use add-apt-repository to add one. However, this me…

Be sure to look in /etc/apt.sources.list.d and ensure that the Zorin OS repository files are assigned correctly to your build, as well.

[Mgperkowski]

I had the same issue and contacted support. They recommended I run sudo rm /var/lib/fwupd/pending.db and it worked for me.