Fingerprint Not working - Zorin 16.2

Hardware Support
1

Hi,

i am using Zorin 16.2 and fingerprint module is not working. Below is my lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 0bda:0177 Realtek Semiconductor Corp. USB2.0-CRW
Bus 001 Device 005: ID 0c45:671e Microdia Integrated_Webcam_HD
Bus 001 Device 003: ID 2541:9711 Chipsailing CS9711Fingprint
Bus 001 Device 010: ID 8087:0026 Intel Corp.
Bus 001 Device 008: ID 17e9:436e DisplayLink
Bus 001 Device 011: ID 04d9:fc39 Holtek Semiconductor, Inc.
Bus 001 Device 009: ID 1532:021e Razer USA, Ltd
Bus 001 Device 006: ID 2109:2813 VIA Labs, Inc. CS9711Fingprint
Bus 001 Device 004: ID 17e9:436e DisplayLink USB2.0 Hub
Bus 001 Device 002: ID 2109:2813 VIA Labs, Inc. USB2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

As per VIA Labs VL813 Hub, hardware is supported.

i have enabled with pam-auth-update, still user option is not showing fingerprint

2

Maybe you find your answer here

3

Hi,

"There is a built-in fingerprint login feature in 20.04 under Settings->Users->Authentication & Login."

this option also not showing for me.

4

Please review here:

in case you missed a step.

5

Hi,

thanks for sharing.

I have tried both steps before posting it here.

1 Like
6

I may not be very helpful on this but hopefully, something I post may help point you in the right direction.
Can you try:

sudo apt install --reinstall touchegg libbsapi policykit-1-fingerprint-gui fingerprint-gui

Reboot, then try the first step in the post I linked to above and see if your fingerprint reader is detected and offering you the option.

7

Seems system cannot able to find packages,

Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package policykit-1-fingerprint-gui
E: Unable to locate package fingerprint-gui
8

I had to look... those are both now deprecated.

So, clearly, they are not the packages that you would need.

The rest installed, though - have you rebooted and tested fingerprint reader?

9

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