Fingerprint Not working - Zorin 16.2


i am using Zorin 16.2 and fingerprint module is not working. Below is my lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 0bda:0177 Realtek Semiconductor Corp. USB2.0-CRW
Bus 001 Device 005: ID 0c45:671e Microdia Integrated_Webcam_HD
Bus 001 Device 003: ID 2541:9711 Chipsailing CS9711Fingprint
Bus 001 Device 010: ID 8087:0026 Intel Corp.
Bus 001 Device 008: ID 17e9:436e DisplayLink
Bus 001 Device 011: ID 04d9:fc39 Holtek Semiconductor, Inc.
Bus 001 Device 009: ID 1532:021e Razer USA, Ltd
Bus 001 Device 006: ID 2109:2813 VIA Labs, Inc. CS9711Fingprint
Bus 001 Device 004: ID 17e9:436e DisplayLink USB2.0 Hub
Bus 001 Device 002: ID 2109:2813 VIA Labs, Inc. USB2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

As per VIA Labs VL813 Hub, hardware is supported.

i have enabled with pam-auth-update, still user option is not showing fingerprint

Maybe you find your answer here


"There is a built-in fingerprint login feature in 20.04 under Settings->Users->Authentication & Login."

this option also not showing for me.

Please review here:

in case you missed a step.


thanks for sharing.

I have tried both steps before posting it here.

1 Like

I may not be very helpful on this but hopefully, something I post may help point you in the right direction.
Can you try:

sudo apt install --reinstall touchegg libbsapi policykit-1-fingerprint-gui fingerprint-gui

Reboot, then try the first step in the post I linked to above and see if your fingerprint reader is detected and offering you the option.

Seems system cannot able to find packages,

Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package policykit-1-fingerprint-gui
E: Unable to locate package fingerprint-gui

I had to look... those are both now deprecated.

So, clearly, they are not the packages that you would need.

The rest installed, though - have you rebooted and tested fingerprint reader?

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