Firmware does not install in software store

this keeps showing up. after install and reboot.

what can i do? any suggestionens ?

Welcome to the Forum!

Did You made what the red Text says You?

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yeah of course. it says "device needs do be plugged in"
i did that

Are Secure Boot and Fast Boot in BIOS disabled? When You type in Terminal sudo apt update && sudo apt update does this work? When You go to Software & Updates and there on the first Tab is there the Source set to ''Main Server''?

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Checkbox is activated and and update upgrade works fine

Try it with switching here:
grafik

to Main Server (Haupt-Server). Also: Do You have Plasma installed?

done that. sorry, i'm kinda zorin (linux) noob ... what is plasma? I dont really know if i have plasma.

I mean the KDE Plasma Desktop Environment. I asked because I saw Your Icon Style here:
Bildschirmfoto vom 2026-08-11 20-09-57

This looks like Breeze Theme. And that is from Plsama Desktop.

Ok i see.And this can cause the problem? Should i deinstall plasma and go for something else?

Just for clarity, did you install KDE (Kool Desktop Environment) which uses Plasma.

Historically, KDE has a more windows-like feel than Gnome and when KDE released version 4, it became kmnown as KDE Plasma. Currently Plasma is at 6.3.6, but Zorin 18 is only up to KDE 5.27.

I honestly can't see how a DE can affect software installation issues, kernel issues possibly as software does have some requirements in respect of the kernel version installed.

I also find it hard to believe that Plasma is installed because @alex_zorin 's screenshot showing Software Updater settings is not accessible if you are on the Plasma DE.

Hello and welcome on this forum :wink:
We can try to clean with these commands in a terminal and sudo
sudo dpkg --configure -a && sudo apt-get -f install && sudo apt update && sudo apt dist-upgrade -y && sudo apt autoremove --purge -y && sudo apt clean
(enter password and press enter)
reboot
then
snap refresh
then
flatpak update

Tell us if terminal says anything.

That is a bad Idea in my Opinion. When You do a sudo apt autoremove You should definetely check the List before removing the Packages. I wouldn't recommend to run it with -y at all.

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No, not directly. I would have the Idea that it might be interfere with Discover but for now, I would agree that it would be good to know if You have this Desktop Environment installed or not. Also: Did the Switch to Main Server has an Effect?

Thanks Ponce-De-Leon.

Of course i checked and tried on my machine without issue, but you definitely right, different users, different machines ...
Some documentation / forums can give this option, but it is better to stay cautious and make sure to knowledge what we're doing. :+1:

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so then a safer way to "clean up" could be :

sudo apt update && sudo apt dist-upgrade

then post here result or screenshot.

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Hello alex_zorin,

I had a similar issue on my laptop and basically could not install firmware updates from the Software store. I would click on install and it would be stuck doing nothing

I had to use the LVFS command line to install those via the terminal (Following my laptop manufacturer recommendation)

fwupdmgr refresh --force

then

fwupdmgr get-updates

then

fwupdmgr update

Then restarted the laptop. This applied the firmware update and it was then gone from the Software store
More information here: https://www.cyberciti.biz/faq/thinkpad-update-firmware-on-linux-x1-extreme-p1-gen2/

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