Game Capture HD60 S+ won't capture sound

Hardware Support
1

I notice the Capture HD60 won't capture sound. I got the video ongoing on OBS but it didn't capture sound. Not either Sound Settings in Zorin. How to fix that?

2

Have you checked the manufacturer's troubleshooting page?

I have never used this product and wouldn't even know where to begin...

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3

Yes, I read it and it's shows only Elgato software. Not OBS

4

You could try taking a look at the audio meters in OBS itself and make sure the slide bar is moved enough to the right to capture sound

obs audio meter
obs audio meter1368×740 157 KB

and make sure you didn't forget to add the audio capture here

obs audio capture entry

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