Game Capture HD60 S+ won't capture sound

I notice the Capture HD60 won't capture sound. I got the video ongoing on OBS but it didn't capture sound. Not either Sound Settings in Zorin. How to fix that?

Have you checked the manufacturer's troubleshooting page?

I have never used this product and wouldn't even know where to begin...

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Yes, I read it and it's shows only Elgato software. Not OBS

You could try taking a look at the audio meters in OBS itself and make sure the slide bar is moved enough to the right to capture sound

and make sure you didn't forget to add the audio capture here

obs audio capture entry

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