GNOME software store immediately crashes after launching in zorin17.x

ZorinOS 17.2 x86_64 on Wayland
GNOME software crashed immediately after launching it.
i have dpkg flatpak and brew installed, snapd purged.

when i run journalctl -xe | grep gnome-software, the following is returned:

9月 28 10:37:11 Linux-SE876D dbus-daemon[2851]: [session uid=1000 pid=2851] Activating via systemd: service name='org.freedesktop.portal.Desktop' unit='xdg-desktop-portal.service' requested by ':1.74' (uid=1000 pid=3202 comm="/usr/bin/gnome-software --gapplication-service ")
9月 28 10:37:15 Linux-SE876D dbus-daemon[609]: [system] Activating via systemd: service name='org.freedesktop.fwupd' unit='fwupd.service' requested by ':1.106' (uid=1000 pid=3202 comm="/usr/bin/gnome-software --gapplication-service ")
9月 28 10:37:15 Linux-SE876D gnome-software[3202]: failed to set proxy: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3: setting the proxy failed: failed to get the uid
9月 28 10:37:15 Linux-SE876D gnome-software[3202]: Failed to load proxy settings: GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3: setting the proxy failed: failed to get the uid
9月 28 10:37:16 Linux-SE876D gnome-software-service.desktop[3668]: Unable to acquire bus name 'org.gnome.Software'
9月 28 10:38:02 Linux-SE876D kernel: gnome-software[3625]: segfault at ffffffffffffffe4 ip 00007f8c940e71d5 sp 00007f8c84dff490 error 5 in libsoup-3.0.so.0.0.5[631d5,7f8c9409c000+53000] likely on CPU 0 (core 0, socket 0)

it seems like troubles with libsoup
running gnome-software in sudo works well
when running in terminal, this message returned after crashing:

[1]    41885 segmentation fault  gnome-software

(i updated this zorin installation from 16 core after once the zorin upgrader was available)
i have tried reinstalling gnome-software and its flatpak plugin, but it doesn't work
when the flatpak plugin is removed, running in terminal got this message:

02:41:45:335 Gs  Only 0 apps for recent list, hiding
[1]    15482 segmentation fault  gnome-software

running in sudo works well.

You could try the Following:
First open the System Monitor and look for the gnome-software Process and end him. Then open the Terminal and type sudo apt reinstall gnome-software for reinstalling it and then look if it works.

Zorin 17.2, my situation is the same as his, the error logs are identical, reinstalling and clearing the cache didn't help, but starting with sudo works normally.

We've attempted to find the source of the issue, but haven't been able to replicate it on our hardware (including with Intel and NVIDIA graphics enabled).

Please try installing the latest updates from the Software Updater and restarting your computer. If the issue still persists after doing this, could you please let us know the make & model number of your computer?

To narrow down whether this is a graphics-related issue, could you please also try checking if the issue occurs on either Xorg, Wayland, or both display servers? You can switch between them by following these steps:

  1. Restart your computer
  2. At the login screen, please select your username.
  3. Click on the gear icon in the bottom-right corner of the screen to open the desktop environment menu.
  4. Select the other "Zorin Desktop on [Xorg/Wayland]" option, whichever option was not previously selected.
  5. Afterward, log in normally again.

In addition, could you please let us know if you've made some prior modification(s) to Zorin OS after installing it to your computer These modifications may include one or more of the following:

  • adding third-party software repositories to your system
  • manually editing system files
  • executing unofficial scripts/commands

This would help us to troubleshoot the issue and find a solution faster.

2 Likes

same result on either Wayland or X11, same error returned.

i'm using xanmod-edge kernel as my daily driver (currrently xanmod-edge-6.11.0-x64v3), and i switched to the vanilla zorin kernel (currently 6.8.0-45-generic) and tested, the same error returned.

my computer is Lenovo V3000 80KV, with intel i7-5500u, an HD5500 intel core graphics and a discrete AMD R5 M330 gpu. i have also tried starting gnome-software on my discrete gpu, and the same error returned.

i have added several third-party ppas into the /etc/apt/sources.list.d (via add-apt-repository) but they're necessary for my work so i cant delete them for a test

I have tested it on my personal laptop – which has the exact same Intel i7-5500U processor as your computer – but have still been unable to reproduce the issue.

It is likely that one of the third-party PPAs you added may have pulled in a package that overwrote a system component, and inadvertently caused this error.

Could you please list all of the third-party PPAs you added to your system?
If you made any other modifications to the system apart from these, please let me know.
This would help us to investigate the source of the issue.

1 Like

here's the ls in /etc/apt/sources.list.d

appimagelauncher-team-ubuntu-stable-focal.list
cubic-wizard-ubuntu-release-focal.list
daniel-milde-ubuntu-gdu-focal.list
libreoffice-ubuntu-libreoffice-prereleases-focal.list
longsleep-ubuntu-golang-backports-focal.list
lunarg-vulkan-jammy.list
mati75-ubuntu-gimp30-focal.list
michel-slm-ubuntu-distrobox-focal.list
microsoft-edge-dev.list
neovim-ppa-ubuntu-unstable-focal.list
obsproject-ubuntu-obs-studio-focal.list
oibaf-ubuntu-graphics-drivers-jammy.list
ondrej-ubuntu-php-jammy.list
phpmyadmin-ubuntu-ppa-jammy.list
pipewire-debian-ubuntu-pipewire-upstream-jammy.list
rodsmith-ubuntu-refind-focal.list
ubuntuhandbook1-ubuntu-audacity-focal.list
ubuntuhandbook1-ubuntu-conkymanager2-focal.list
ubuntuhandbook1-ubuntu-gimp-focal.list
ubuntuhandbook1-ubuntu-kdenlive-jammy.list
ubuntu-toolchain-r-ubuntu-test-jammy.list
vscode.list
winehq.list
xanmod-release.list
zhangsongcui3371-ubuntu-fastfetch-jammy.list
zorin.list
zorinos-ubuntu-apps-focal.list
zorinos-ubuntu-drivers-focal.list
zorinos-ubuntu-patches-focal.list
zorinos-ubuntu-stable-focal.list

(it all named "focal" but the actual thing in the .list files are jammy, that's because all the PPAs are disabled when upgrading from zorin16 to 17 and i manually changed all of them to jammy after the upgrade.)

With so many third-party PPAs added to your system, at least one of these repositories is likely providing a package that's overwriting some system files and drivers that are causing this issue. As we don't have direct control over these repositories, we aren't able to fix the packages in them by ourselves.

To ensure you're running a stable and well-supported system, we recommend against adding third-party repositories that you're not 100% sure of how they would affect your system. This guidance especially applies to the oibaf-ubuntu-graphics-drivers and xanmod-release repositories, which we know do overwrite standard system packages.

1 Like

Did you double check that all of the PPAs offer a version for Jammy? Even if they do, the URI itself may be different than just the Ubuntu version code name. It could also be that the GPG key for some of those packages needs updating.

2 Likes

Whoah you added alot of ppa’s. It’s a miracle nothing got broken so far :sweat_smile:

1 Like

I agree that having LunerG, Oibaf and Xanmod is a Three Punch on the system. Those together create three chances for Mesa and Vulkan to be changed.

The segfault can be caused by a graphics rendering issue.

um, when i run sudo apt update, they are all checked properly

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