I can't update anything

first of all, the software update won't open and when i try to update the zorin os from 15 to 16.2 gives me this error:
[CHECKING] Started
[CHECKING:Validating Upgrade Attempt] Started
[CHECKING:Validating Upgrade Attempt] Completed
[CHECKING:Checking Filesystem] Started
[CHECKING:Checking Filesystem] Completed
[CHECKING:Restarting Apt] Started
[CHECKING:Restarting Apt] Completed
[CHECKING:Simulating Flatpak Transaction] Started
[CHECKING:Simulating Flatpak Transaction] Completed
[CHECKING:Processing Apt Repos] Started
[CHECKING:Processing Apt Repos] Completed
[CHECKING:Updating Apt Repos] Started
[CHECKING:Updating Apt Repos] Fatal Error: { Error calling StartServiceByName for org.debian.apt: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1 }
[CHECKING:Updating Apt Repos] Failed
[CHECKING] Failed
[CHECKING:Restoring System] Started
[CHECKING:Restoring System] Error: { Error calling StartServiceByName for org.debian.apt: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1 }
[CHECKING:Restoring System] Completed

In terminal, can you please run:

sudo apt update

sudo apt install --reinstall update-manager update-manager-core dbus

sudo apt full-upgrade

Once all of the above is complete, try launching the updater and testing. Try launching the Upgrader and testing once you have tested the updater.

i am having the same problems, with those commands there was no errors but still, i cant open the software updater and the zorin updater gives the same error

@staff
Member is attempting to Upgrade Zorin OS 15 to Zorin OS 16 using the new Upgrader Beta Tool.
Result:

I know you tried some of these already but can you try these commands in this order and see if it repairs the issue - often the underlying problems is a broken package or missing decadency - Also check and make sure there are no old / broken apt sources when you run apt update you'll see these listed as "Failed to fetch http:// some url "

repair dpkg packages
sudo dpkg --configure -a

Then fix clean & update apt

sudo apt update --fix-missing
sudo apt clean
sudo apt update
sudo apt install --reinstall update-manager update-manager-core dbus
sudo apt full-upgrade

still the software updater didn't open and now, in the error of the os updater, there are more fails:
[CHECKING] Started
[CHECKING:Validating Upgrade Attempt] Started
[CHECKING:Validating Upgrade Attempt] Completed
[CHECKING:Checking Filesystem] Started
[CHECKING:Checking Filesystem] Completed
[CHECKING:Restarting Apt] Started
[CHECKING:Restarting Apt] Completed
[CHECKING:Simulating Flatpak Transaction] Started
[CHECKING:Simulating Flatpak Transaction] Completed
[CHECKING:Processing Apt Repos] Started
[CHECKING:Processing Apt Repos] Completed
[CHECKING:Updating Apt Repos] Started
[CHECKING:Updating Apt Repos] Fatal Error: { Error calling StartServiceByName for org.debian.apt: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1 }
[CHECKING:Updating Apt Repos] Failed
[CHECKING] Failed
[CHECKING:Restoring System] Started
[CHECKING:Restoring System] Error: { Error calling StartServiceByName for org.debian.apt: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1 }
[CHECKING:Restoring System] Completed

That is a little more helpful - the gnome dameon is failing i've seen the issue with the desktop environment failing. Can also be caused by bad ram, but since you only see it during upgrading i doubt that is the cause here.

just out curiosity are you using a different DE such as kde or mate?

try reinstalling the gnome dameons

sudo apt-get install --reinstall systemd gnome-settings-daemon gnome-settings-daemon-common
1 Like

i don't even know what is that XD. And when i run that command i get this:
PC:~$ sudo apt-get install --reinstall systemd gnome-settings-daemon gnome-settings-daemon-common
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
E: No se ha podido localizar el paquete gnome-settings-daemon-common (it can't localize the package)

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