Installation and Usage nightmare, unable to complete support form on website - constant error

[drbell]

I've resorted to posting here, as I attempted to contact the support team by the webform and was constantly being given an error saying my message couldn't be sent. I purchased Pro and had to contact Paddle directly to forward my request for a refund to the Zorin team.

For context I am using a Huawei Matebook 16s (i9-12900H), and I'm not able to wake the laptop from sleep without needing to fully reboot the system, I'm having graphics errors, screen tearing, it's a total mess and I'm no longer interested in using it, I'll be heading back to Ubuntu unfortunately.

[Aravisian]

@drbell

I've resorted to posting here, as I attempted to contact the support team by the webform and was constantly being given an error saying my message couldn't be sent. I purchased Pro and had to contact Paddle directly to forward my request for a refund to the Zorin team.

Tagging @AZorin and @zorink , the ZorinGroup for review of your difficulties.

@drbell

I'm not able to wake the laptop from sleep without needing to fully reboot the system, I'm having graphics errors, screen tearing

It looks like you are on the right track. All of the above suggests a graphics driver error. Out of curiosity, which edition of Ubuntu is working on your i9? 20.04? 21.10? 22.04?