Intel 8265 Wi-Fi not detected when booting Zorin OS from external drive (error -110)

Hardware Support
1

Hi everyone,

I’m facing an issue with my internal Wi-Fi not being detected in Zorin OS when booting from an external drive.

System Details

  • Laptop: Dell Precision 7520
  • OS: Zorin OS (based on Ubuntu 24.04 “Noble”)
  • Boot method: Installed and running from external USB drive
  • Wi-Fi chipset: Intel Wireless 8265 / 8275

Problem

The internal Wi-Fi is not detected at all:

  • No wlp... interface appears
  • Wi-Fi networks are not visible

However:

  • The device is visible in lspci
  • A USB Wi-Fi adapter works perfectly
  • Bluetooth (same card) works fine

Observations

  • lspci -k shows the Intel Wi-Fi device
  • Kernel module iwlwifi is available
  • But no “Kernel driver in use” is shown
  • ip a does NOT show any wireless interface

Troubleshooting already done

  • Reinstalled linux-firmware
  • Verified firmware files (iwlwifi-8265-*.ucode )
  • Reloaded driver using modprobe
  • Edited /etc/modprobe.d/iwlwifi.conf with multiple options
  • Disabled power saving
  • Tried disabling 11ac / enabling software crypto
  • Updated initramfs
  • Updated kernel
  • Added GRUB parameters:
    • pcie_aspm=off
    • pci=nomsi
  • Fully rebooted (cold boot)
2

Device present → module available → no driver bound

3

Do you have disabled fast startup in Windows if you have a Dualboot with Windows?

You can try to boot with an older kernel (in grub menu select advanced options for Zorin and select an older kernel to boot from).

4

I'm using external drive to boot my laptop through ZorinOS. it will not work.

5

hello,

  1. right click on this link and save the link as https://git.kernelfirmware.git/tree/intel/iwlwifi/iwlwifi-8265-36.ucode
    1. Open your terminal and cd into the directory containing the files you just download (iwlwifi-8265-36.ucode)
  3. run sudo cp iwlwifi-8265-36.ucode /lib/firmware
  4. Reboot your computer.
6

There is an i at the Beginning of iiwlwifi too much.

@saadfamz:

Welcome to the Forum!

Does Your System run in Wayland or X11? You can check that with the Terminal Command echo $XDG_SESSION_TYPE

Does that mean, You have tried it with installing a newer Kernel?

Could You post the Output of the Commands sudo lshw -C network and rfkill list please?

1 Like
7

corrected thank you :wink:

1 Like
8

you can also just run

sudo apt install iwlwifi-modules

if the first tip doesn't work

1 Like
9

*-network UNCLAIMED
description: Network controller
product: Wireless 8265 / 8275
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
version: 78
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress cap_list
configuration: latency=0
resources: memory:ecb00000-ecb01fff
*-network
description: Ethernet interface
product: Ethernet Connection (5) I219-LM
vendor: Intel Corporation
physical id: 1f.6
bus info: pci@0000:00:1f.6
logical name: enp0s31f6
version: 31
serial: a4:4c:c8:43:73:87
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=6.17.0-20-generic firmware=0.1-3 latency=0 link=no multicast=yes port=twisted pair
resources: irq:16 memory:ecc00000-ecc1ffff

output of rfkill list:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: no
2: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no

10

Please check if the Package backport-iwlwifi-dkms is installed with:

apt list backport-iwlwifi-dkms
12

Ok I will try and send you the result