I’ve been trying to get my sound card to work using various suggestions from the forum but unlike others I think Zorin isn’t recognizing the driver (works fine in win 11).
I did a change to the grub to make it primary but the fixes in a related Ubuntu article all assumed the driver was not n/a.
I t think I saw a post which I now can’t find about downloading a slightly older driver but I don’t know where or how. The intel website wants me to log in but I don’t have an account.
To know more about Your Sound Card could You type in the Terminal sudo lshw -C multimedia and post the Output here? The Output show in Detail what Hardware You have.
I've pasted both the output from the lshw and fron inxi. Hope this helps
nick@nick-HP-ENVY-TE01-2xxx:~$ inxi -SMA
System:
Host: nick-HP-ENVY-TE01-2xxx Kernel: 6.8.0-83-generic x86_64 bits: 64
Desktop: GNOME 43.9 Distro: Zorin OS 17.3
Machine:
Type: Desktop System: HP product: HP ENVY TE01-2xxx v: N/A
serial:
Mobo: HP model: 8860 v: A (SMVB) serial: UEFI: AMI
v: F.27 date: 04/17/2025
Audio:
Device-1: Intel Tiger Lake-H HD Audio driver: N/A
Device-2: Microsoft Microsoft LifeCam Show type: USB
driver: hid-generic,snd-usb-audio,usbhid,uvcvideo
Sound Server-1: ALSA v: k6.8.0-83-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
nick@nick-HP-ENVY-TE01-2xxx:~$ sudo lshw -C multimedia
[sudo] password for nick:
*-usb:0
description: Video
product: Microsoft
vendor: Microsoft
physical id: 2
bus info: usb@1:b.2
version: 1.00
capabilities: usb-2.00
configuration: driver=usbhid maxpower=320mA speed=480Mbit/s
*-multimedia UNCLAIMED
description: Audio device
product: Tiger Lake-H HD Audio Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 11
width: 64 bits
clock: 33MHz
capabilities: pm msi cap_list
configuration: latency=32
resources: iomemory:600-5ff iomemory:600-5ff memory:6001110000-6001113fff memory:6001000000-60010fffff
*-sound
description: ShowTM
physical id: 2
logical name: card1
logical name: /dev/snd/controlC1
logical name: /dev/snd/pcmC1D0c
nick@nick-HP-ENVY-TE01-2xxx:~$
Okay, if not already tried, install Pulse Audio Volume Control with the Command sudo apt install pavucontrol and then open it and choose there on the Output Tab Your Sound.
If that shouldn't work, try based on this Article https://askubuntu.com/questions/1403665/no-sound-output-devices-listed-after-upgrade-from-21-10-to-22-04 the Folowing:
Type in the Terminal pulseaudio -k and then pulseaudio -D
I'd already installed pulse audio. I tried the two commands and the second came up with a Daemon failure. I also tried force restartinf also as suggested in the article you linked.
I actually had already gone through that article but apart from the early stuff about inxi most semed to assume there was a driver.
I'm thinking I probably need to download a new driver which I;m not quite sure how to do. I did try installing sof-whatever but it made no difference.
Just so there's no misunderstanding. The config tab of the pause audio only shows my webcam (input device) and no output device.
sorry that was supposed to be force restarting alsa but the computer thought it was smarter than me and changed it.
From what I remember from other similar Intel sound issues, I think a later kernel may be required that supports this device.
So no sound until there is a major Zorin update?
You can install a newer Kernel by Yourself. Instructions are here:
The link mentioned tuxinvader and liqurish. Which should I try?
Try tuxinvader which Aravisian recommended in your other thread:
Thanks. I didn’t use that suggestion and had forgotten it.
One question, at the end of the linked tutorial Aravisian gives a command to update to 6.11. Should that now be 6.12 based on an earlier comment?
After updating should a restart automatically find the correct sound driver?
Newer kernels are now available. The
guide is a bit older. Take 6.12 first for testing, this is an LTS kernel. If it doesn't help, try a higher one.
If You want it simple with a graphical Interface take the first Option with the Mainline Tool.
It says it install missing destination file operand after Linux-generic-6.12
Not sure what it’s looking for. I did mainline 6.12.48 (the highest 6.12 in the mainline list) then got to Aravisians tuxinvader instructions and got this message. Maybe I can just ignore?
Trying restart as mainline says I have 6.12.48 installed
Now says error: brokencount>0 this usually means your installed packages have unmet dependencies
Btw sound card is still not shown in pulse audio just the dummy output.
As noted in reply to @Ponce-De-Leon I did the highest version of 6.12 but got an error message and still no sound card. Thinking perhaps to try the highest number from main line which is 6.18 so as to overwrite the error and perhaps get sound function.
Is there a downside?
I have to go out but will resume in a couple of hours.
This sound thing is my last real problem before I can use Zorin for most things.
There is aemaining irritation about having to put in key ring and authentication passwords each time but that’s minor and I’ll worry about it after I get sound.
When this is a rc Kernel (rc=Release Candidate) please don't do this. This is not a stable Kernel; it is an upcoming Kernel but not a final Version.
Please use only one Source to avoid Issues.