Introduction to General Help - Please Review before posting

Welcome to the Zorin OS General Help Forum. The Community forum is a place where Zorin OS users may seek suggestions, help or solutions from other Zorin OS users.
Please bear in mind that this is a Community Forum populated with Forum Members and Volunteers. We are not the staff nor are we part of the Zorin Group Company. We are peers.
Members may offer suggestions or solutions to posted problems. A suggestion may not always be helpful, but please always remember that the Poster is still being a helpful member. It can take many attempts, sometimes, to successfully diagnose an issue. While a person asking for advice on solving a problem may prioritize the problem they need solved, your peers must also prioritize keeping the forum a welcoming place.
While some Forum Categories (such as Chat about Zorin OS) are akin to a relaxed chatroom, this Helpdesk is more akin to a Professional Office Environment and courtesy and decency are highly valued here.
We are all human. While this implies our ability to make mistakes, it also implies the generosity of our Humanity.

Before you post

Please take some time in Reading our Community Guidelines

The forums are for all Zorin OS users, young and old, alike. Please use language that average parents would be comfortable with.

Please use the Search Function at the top of the Forum Page to see if others have had a similar issue and what solution they found and shared.

Check out the Zorin OS Main Page for Zorin Help

Further information can be found under each heading by selecting "More articles about..."

Making a help request:

The O.P. (Original Post) of a help request ideally will contain

  • Please ensure that you have set your Zorin OS edition in your profile.

  • System specifications, manufacturer and model of the device in question.

  • Actions you have recently taken. This includes running recent updates, troubleshooting steps, software installs and removals.

  • Which kernel you are using.

  • Details of your observations. A vague statement like, "It doesn't work" lacks detail that could expedite troubleshooting. Try to describe what you see including any error messages.

How to add or get information (expand points using the arrow)

Add your Zorin OS Edition to your profile:


Navigate to your profile settings by clicking the User Icon on the upper right of the Zorin Forum top bar. On the new page, click the last tab on the right > Preferences.
Now, in the left pane, select > Profile
Here, you may scroll down to Zorin OS Editions with a drop down menu. Select the OS edition you are using.

To get Kernel and system information:


uname -a).
Helpful system information:
Sound issues:
sudo lshw -C multimedia
Video and Graphics
sudo lshw -C video
Internet and connectivity:
sudo lshw -C network

Using inxi:

If a member helps you resolve the issue, please mark that solution to help others to find it. It doesn't hurt to click the heart icon on helpful posts to show appreciation.

Thank you for joining the community to help all members to improve their Linux skills and Zorin OS experience.