Welcome to the Zorin OS General Help Forum. The Community forum is a place where Zorin OS users may seek suggestions, help or solutions from other Zorin OS users.
Please bear in mind that this is a Community Forum populated with Forum Members and Volunteers. We are not the staff nor are we part of the Zorin Group Company. We are peers.
Members may offer suggestions or solutions to posted problems. A suggestion may not always be helpful, but please always remember that the Poster is still being a helpful member. It can take many attempts, sometimes, to successfully diagnose an issue. While a person asking for advice on solving a problem may prioritize the problem they need solved, your peers must also prioritize keeping the forum a welcoming place.
While some Forum Categories (such as Chat about Zorin OS) are akin to a relaxed chatroom, this Helpdesk is more akin to a Professional Office Environment and courtesy and decency are highly valued here.
We are all human. While this implies our ability to make mistakes, it also implies the generosity of our Humanity.
Before you post
Please take some time in Reading our Community Guidelines
The forums are for all Zorin OS users, young and old, alike. Please use language that average parents would be comfortable with.
Please use the Search Function at the top of the Forum Page to see if others have had a similar issue and what solution they found and shared.
Check out the Zorin OS Main Page for Zorin Help
Further information can be found under each heading by selecting "More articles about..."
Making a help request:
The O.P. (Original Post) of a help request ideally will contain
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Please ensure that you have set your Zorin OS edition in your profile.
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System specifications, manufacturer and model of the device in question.
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Actions you have recently taken. This includes running recent updates, troubleshooting steps, software installs and removals.
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Which kernel you are using.
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Details of your observations. A vague statement like, "It doesn't work" lacks detail that could expedite troubleshooting. Try to describe what you see including any error messages.
How to add or get information (expand points using the arrow)
Add your Zorin OS Edition to your profile:
Summary
Navigate to your profile settings by clicking the User Icon on the upper right of the Zorin Forum top bar. On the new page, click the last tab on the right > Preferences.
Now, in the left pane, select > Profile
Here, you may scroll down to Zorin OS Editions with a drop down menu. Select the OS edition you are using.
To get Kernel and system information:
Summary
uname -a).
Helpful system information:
Sound issues:
sudo lshw -C multimedia
Video and Graphics
sudo lshw -C video
Internet and connectivity:
sudo lshw -C network
Using inxi:
Inxi: Find System And Hardware Information On Linux | Unixmen
If a member helps you resolve the issue, please mark that solution to help others to find it. It doesn't hurt to click the heart icon on helpful posts to show appreciation.
Thank you for joining the community to help all members to improve their Linux skills and Zorin OS experience.
Users guide to Moderation:
Maintaining a friendly and inclusive environment within our forum necessitates occasional moderation of posts. This involves actions such as moving posts, splitting threads, and ensuring discussions remain on-topic while upholding community guidelines.
Moderators are bound by ethical standards to intervene when necessary, which may include closing or removing topics. It is imperative that such actions are carried out in an impartial manner.
Should a moderator need to privately message in their official capacity, this private message is to be logged in the moderator forum, providing protections for the members and accountability.
A moderator may need to remove a post or edit its content for clear violations of the guidelines. Examples of such violations include:
- Inflammatory or inciting content
- Spam or unauthorized advertising
We understand that moderation can be unpleasant.
If you find one of your posts has been moderated, it is helpful to reflect on your own engagement with the post in question. Were you emotionally involved? Was the post accusatory, off-topic, or derogatory? If so, moderation may have been necessary.
However, it's important to note that moderators may not intervene simply because they disagree with the opinions expressed in an on-topic post or due to personal biases.
If you believe a moderator has made an error in moderation, you can flag the post and provide supporting statements to explain your position. This may lead to a peer-review of the action taken.
Thank you for your cooperation in maintaining a respectful and constructive environment for all members of our forum.