Keyboard and TouchPad not working in zorin os 16

My keyboard and TouchPad do not work. I tried doing xservers thing but still nothing and then I have to use external of both.
Sometimes my keyboards starts working 1 out of 30 times when I restart.
I tried listing my input devices using hardinfo no such devices for keyboard and mouse is seen.
When the keyboard starts working out of nowhere I can see the keyboard list in device list but not f mouse.
Please help I've been using the externals for 2 months and now I am done with it.
I think it is a problem of bios.

What's the name and number of your laptop? Is it brand new? We need some more info...

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