Login stuck Zorin 18

General Help
1

I can no longer log in.

I've been using Zorin for a while. Today I installed "Bluecherry NVR Client" and was suddenly logged out. Now I can't log in.

With "Zorin Desktop," I keep getting redirected to the login window.

With "Xorg," the system crashes.

What I've already tried:

• Boot Repair
• Created a new user account

I suspect the problem lies with Xorg/Wayland.

Does anyone have any tips?

Hardware: Thinkpad, Intel Graphics
Zorin 18

2

Using Perplexity search engine in Zen Browser gives (I used Ubuntu 24.04 in search criteria as that is what Zorin 18 is a fork of):

" Bluecherry’s .deb packages are built for older Ubuntu versions and can break the desktop on 24.04, often leaving you stuck at the login screen or in a login loop. The system itself is usually recoverable without reinstalling Ubuntu.

​

Step 1: Get to a text console

Try to reach a TTY (text login):

  • Press Ctrl + Alt + F3 (or F2–F6) at the login or error screen.
  • Log in with your usual username and password.

If this works, you can repair the system from there.

​

Step 2: Remove Bluecherry packages

Once logged in on the TTY, remove the Bluecherry client and any related packages:

bash

sudo apt-get remove --purge bluecherry-client bluecherry* 
sudo apt-get autoremove

If you installed it from a .deb file with dpkg -i, also run:

bash

sudo apt-get -f install

These commands remove the client and fix broken dependencies that can block the desktop from starting correctly.

​

Step 3: Fix broken packages and reconfigure

Still in the TTY, run these commands in order:

bash

sudo dpkg --configure -a
sudo apt-get -f install
sudo apt-get update
sudo apt-get upgrade

If there were dependency or partial‑install problems, this sequence usually repairs them so the graphical session can start again.

​

Step 4: Check the display manager

On Ubuntu 24.04 the display manager is usually gdm3:

bash

sudo systemctl status gdm3
  • If it shows “inactive” or “failed”, try:

bash

sudo systemctl restart gdm3
  • If it still fails, reinstall it:

bash

sudo apt-get install --reinstall gdm3
sudo dpkg-reconfigure gdm3
sudo reboot

Similar steps are used for other display managers such as lightdm if you had switched to one.

​

Step 5: If you still cannot log in

If the above does not work, from the TTY you can create a fresh user to test whether the issue is per‑user or system‑wide:

bash

sudo adduser testuser
sudo usermod -aG sudo testuser
sudo reboot

Then try logging into the desktop as testuser. If that user works, the problem is likely in your original account’s configuration (for example, a corrupted GNOME or Wayland config) rather than Ubuntu itself.

​

If you can share what exactly you see now (login loop, black screen, “Oh no! Something has gone wrong”, etc.) and whether TTY works, more targeted commands can be suggested."

3

Thanks for the tips!

I uninstalled the Bluecherry package. It was a SNAP package.

I also noticed it was a beta package. :confused: Now everything is working again.

3 Likes
4

Phew. Glad it was that easy. I have marked your last post as :white_check_mark:Solution.

1 Like