Lost my WIFI on Zorin Pro

Hardware Support
#1

Anyone got any ideas on why I have no WIFI ... when I first fire up Zorin I show the WIFI button in settings but then it disappears before I can connect to the net ... I also have a USB Linksys WIFI dongle that is working on Win (so I know it is working plus my laptop WIFI card works in Win ... in fact if I leave the USB hooked up with WIFI card I get a Wi-FI 1 and a WIFI 2 ... on my internet access screen in Win ... Zorin shows nothing this all happened after I tried to install XDM and tried to delete the program (not sure if that was successful or not but it is gone) ... Anyone have any ideas or suggestions ????

Thanks for any replies ....

#2

Did you have WiFI before XDM?

Please open a terminal and enter in

lshw -c network

and paste the output here.

2 Likes
#3

Sorry I had WIFI for about 10min but now it is gone again also not showing in settings ... I'm on wired now ... sorry for the delay

mike@mike-ROG-Strix-G731GT-G731GT:~$ lshw -c network
WARNING: you should run this program as super-user.
*-network
description: Network controller
product: Wireless-AC 9560 [Jefferson Peak]
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
version: 10
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=iwlwifi latency=0
resources: irq:16 memory:a441c000-a441ffff
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: eno2
version: 15
serial: 04:d4:c4:77:ba:81
size: 1Gbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.11.0-37-generic duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.1.102 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:18 ioport:3000(size=256) memory:a4204000-a4204fff memory:a4200000-a4203fff
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

#4

Yes I had WIFI before XDM

#5

Hmmm... Can we check if anything was removed that affected your WiFi?

grep "remove " /var/log/dpkg.log

Otherwise, you may try:

sudo apt install backport-iwlwifi-dkms

to install the WiFi Modules.

2 Likes
#6

mike@mike-ROG-Strix-G731GT-G731GT:~$ grep "remove " /var/log/dpkg.log
2021-10-05 10:46:24 remove nvidia-kernel-source-470:amd64 470.63.01-0ubuntu0.20.04.2

I'll try the other one now

#7

mike@mike-ROG-Strix-G731GT-G731GT:~$ sudo apt install backport-iwlwifi-dkms
[sudo] password for mike:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
chromium-codecs-ffmpeg-extra gstreamer1.0-vaapi heif-gdk-pixbuf
libatomic1:i386 libbsd0:i386 libdrm-amdgpu1:i386 libdrm-intel1:i386
libdrm-nouveau2:i386 libdrm-radeon1:i386 libdrm2:i386 libedit2:i386
libelf1:i386 libexpat1:i386 libffi7:i386 libglvnd0:i386 libllvm12:i386
libnvidia-cfg1-470 libnvidia-common-470 libnvidia-compute-470:i386
libnvidia-decode-470 libnvidia-decode-470:i386 libnvidia-encode-470
libnvidia-encode-470:i386 libnvidia-extra-470 libnvidia-fbc1-470
libnvidia-gl-470 libnvidia-gl-470:i386 libnvidia-ifr1-470 libpciaccess0:i386
libsensors5:i386 libstdc++6:i386 libvulkan1:i386 libwayland-client0:i386
libx11-6:i386 libx11-xcb1:i386 libxau6:i386 libxcb-dri2-0:i386
libxcb-dri3-0:i386 libxcb-glx0:i386 libxcb-present0:i386 libxcb-randr0:i386
libxcb-shm0:i386 libxcb-sync1:i386 libxcb-xfixes0:i386 libxcb1:i386
libxdmcp6:i386 libxext6:i386 libxfixes3:i386 libxnvctrl0 libxshmfence1:i386
libxxf86vm1:i386 mesa-vulkan-drivers:i386 nvidia-compute-utils-470
nvidia-prime nvidia-settings nvidia-utils-470 screen-resolution-extra
xserver-xorg-video-nvidia-470
Use 'sudo apt autoremove' to remove them.
The following NEW packages will be installed:
backport-iwlwifi-dkms
0 upgraded, 1 newly installed, 0 to remove and 12 not upgraded.
Need to get 1,568 kB of archives.
After this operation, 10.0 MB of additional disk space will be used.
Get:1 Index of /ubuntu focal-updates/universe amd64 backport-iwlwifi-dkms all 8324-0ubuntu3~20.04.4 [1,568 kB]
Fetched 1,568 kB in 3s (484 kB/s)
Selecting previously unselected package backport-iwlwifi-dkms.
(Reading database ... 284526 files and directories currently installed.)
Preparing to unpack .../backport-iwlwifi-dkms_8324-0ubuntu3~20.04.4_all.deb ...
Unpacking backport-iwlwifi-dkms (8324-0ubuntu3~20.04.4) ...
Setting up backport-iwlwifi-dkms (8324-0ubuntu3~20.04.4) ...
Loading new backport-iwlwifi-8324 DKMS files...
Building for 5.11.0-37-generic
Building initial module for 5.11.0-37-generic
Error! The /var/lib/dkms/backport-iwlwifi/8324/5.11.0-37-generic/x86_64/dkms.co
nf for module backport-iwlwifi includes a BUILD_EXCLUSIVE directive which
does not match this kernel/arch. This indicates that it should not be built.
Skipped.

#8

This unsigned kernel... :expressionless:
You can see why I am not eager to bump people up to 5.14.

Can you try:

sudo apt install linux-modules-extra-5.8.0-41-generic

1 Like
#9

mike@mike-ROG-Strix-G731GT-G731GT:~$ sudo apt install linux-modules-extra-5.8.0-41-generic
[sudo] password for mike:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
chromium-codecs-ffmpeg-extra gstreamer1.0-vaapi heif-gdk-pixbuf
libatomic1:i386 libbsd0:i386 libdrm-amdgpu1:i386 libdrm-intel1:i386
libdrm-nouveau2:i386 libdrm-radeon1:i386 libdrm2:i386 libedit2:i386
libelf1:i386 libexpat1:i386 libffi7:i386 libglvnd0:i386 libllvm12:i386
libnvidia-cfg1-470 libnvidia-common-470 libnvidia-compute-470:i386
libnvidia-decode-470 libnvidia-decode-470:i386 libnvidia-encode-470
libnvidia-encode-470:i386 libnvidia-extra-470 libnvidia-fbc1-470
libnvidia-gl-470 libnvidia-gl-470:i386 libnvidia-ifr1-470 libpciaccess0:i386
libsensors5:i386 libstdc++6:i386 libvulkan1:i386 libwayland-client0:i386
libx11-6:i386 libx11-xcb1:i386 libxau6:i386 libxcb-dri2-0:i386
libxcb-dri3-0:i386 libxcb-glx0:i386 libxcb-present0:i386 libxcb-randr0:i386
libxcb-shm0:i386 libxcb-sync1:i386 libxcb-xfixes0:i386 libxcb1:i386
libxdmcp6:i386 libxext6:i386 libxfixes3:i386 libxnvctrl0 libxshmfence1:i386
libxxf86vm1:i386 mesa-vulkan-drivers:i386 nvidia-compute-utils-470
nvidia-prime nvidia-settings nvidia-utils-470 screen-resolution-extra
xserver-xorg-video-nvidia-470
Use 'sudo apt autoremove' to remove them.
The following additional packages will be installed:
linux-image-5.8.0-41-generic linux-modules-5.8.0-41-generic
Suggested packages:
fdutils linux-doc | linux-hwe-5.8-source-5.8.0 linux-hwe-5.8-tools
linux-headers-5.8.0-41-generic
The following NEW packages will be installed:
linux-image-5.8.0-41-generic linux-modules-5.8.0-41-generic
linux-modules-extra-5.8.0-41-generic
0 upgraded, 3 newly installed, 0 to remove and 12 not upgraded.
Need to get 64.7 MB of archives.
After this operation, 284 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 Index of /ubuntu focal-updates/main amd64 linux-modules-5.8.0-41-generic amd64 5.8.0-41.46~20.04.1 [15.0 MB]
Get:2 Index of /ubuntu focal-updates/main amd64 linux-image-5.8.0-41-generic amd64 5.8.0-41.46~20.04.1 [9,499 kB]
Get:3 Index of /ubuntu focal-updates/main amd64 linux-modules-extra-5.8.0-41-generic amd64 5.8.0-41.46~20.04.1 [40.1 MB]
Fetched 64.7 MB in 42s (1,523 kB/s)
Selecting previously unselected package linux-modules-5.8.0-41-generic.
(Reading database ... 285232 files and directories currently installed.)
Preparing to unpack .../linux-modules-5.8.0-41-generic_5.8.0-41.46~20.04.1_amd64
.deb ...
Unpacking linux-modules-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
Selecting previously unselected package linux-image-5.8.0-41-generic.
Preparing to unpack .../linux-image-5.8.0-41-generic_5.8.0-41.46~20.04.1_amd64.d
eb ...
Unpacking linux-image-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
Selecting previously unselected package linux-modules-extra-5.8.0-41-generic.
Preparing to unpack .../linux-modules-extra-5.8.0-41-generic_5.8.0-41.46~20.04.1
_amd64.deb ...
Unpacking linux-modules-extra-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
Setting up linux-modules-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
Setting up linux-image-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
I: /boot/vmlinuz.old is now a symlink to vmlinuz-5.11.0-37-generic
I: /boot/initrd.img.old is now a symlink to initrd.img-5.11.0-37-generic
I: /boot/vmlinuz is now a symlink to vmlinuz-5.8.0-41-generic
I: /boot/initrd.img is now a symlink to initrd.img-5.8.0-41-generic
Setting up linux-modules-extra-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
Processing triggers for linux-image-5.8.0-41-generic (5.8.0-41.46~20.04.1) ...
/etc/kernel/postinst.d/dkms:

  • dkms: running auto installation service for kernel 5.8.0-41-generic
    Error! The /var/lib/dkms/backport-iwlwifi/8324/5.8.0-41-generic/x86_64/dkms.con
    f for module backport-iwlwifi includes a BUILD_EXCLUSIVE directive which
    does not match this kernel/arch. This indicates that it should not be built.
    Error! echo
    Your kernel headers for kernel 5.8.0-41-generic cannot be found at
    /lib/modules/5.8.0-41-generic/build or /lib/modules/5.8.0-41-generic/source.
    You can use the --kernelsourcedir option to tell DKMS where it's located.
    ...done.
    /etc/kernel/postinst.d/initramfs-tools:
    update-initramfs: Generating /boot/initrd.img-5.8.0-41-generic
    I: The initramfs will attempt to resume from /dev/sda3
    I: (UUID=f49ccdab-328f-489f-86c3-552cb89e5e54)
    I: Set the RESUME variable to override this.
    /etc/kernel/postinst.d/zz-update-grub:
    Sourcing file /etc/default/grub' Sourcing file /etc/default/grub.d/init-select.cfg'
    Generating grub configuration file ...
    Found theme: /usr/share/grub/themes/zorin/theme.txt
    Found linux image: /boot/vmlinuz-5.11.0-37-generic
    Found initrd image: /boot/initrd.img-5.11.0-37-generic
    Found linux image: /boot/vmlinuz-5.11.0-27-generic
    Found initrd image: /boot/initrd.img-5.11.0-27-generic
    Found linux image: /boot/vmlinuz-5.8.0-41-generic
    Found initrd image: /boot/initrd.img-5.8.0-41-generic
    Found Windows Boot Manager on /dev/nvme0n1p1@/EFI/Microsoft/Boot/bootmgfw.efi
    Adding boot menu entry for UEFI Firmware Settings
    done
#10

Ok, so it successfully installed. Can you reboot and test?

3 Likes
#11

Sure can ... be right back ... fingers crossed ... LOL

1 Like
#12

You sir are good ... with what little my 76 years has taught me is but a drop in the bucket compared to you ... how in the world do you remember all this stuff ... I barely remember what I ate for breakfast ... LOL

So what was wrong ... did my deleting XDM cause this BS ???

1 Like
#13

You compliment me for what I know, then ask a question for which I do not know the answer.

It is unfair, I tell you.

I am not sure whether removing XDM caused this. Your dpkg removal log does not show anything amiss
I wonder if instead, the installation of XDM changed a configuration that removing XDM did not "un-change".

2 Likes
#14

Well either way you fixed the problem and I do appreciate it ... I looked for 2 days on the web and found no solution ... guess I have only to ask on here for answers ... but it's gonna keep you guys busy ... LOL

OK gonna mark this case solved ....

2 Likes