Lost sound with latest update which included kernel update

I updated Zorin OS core 18 on February 5th 2026 which included a kernel update from 6.14 to 6.17 which in theory sounds awesome but after update I had no sound. I had to follow the instructions I found online to roll back to kernel 6.14. I don't know but I assume that's an Ubuntu thing. Is there a fix or patch in the works or do we just have to wait for the next major Ubuntu release? Thank you kindly. System specks below

System Details Report


Report details

  • Date generated: 2026-02-05 19:55:28

Hardware Information:

  • Hardware Model: Dell Inc. XPS 15 9550
  • Memory: 16.0 GiB
  • Processor: Intel® Core™ i7-6700HQ Ă— 8
  • Graphics: Intel® HD Graphics 530 (SKL GT2)
  • Graphics 1: NVIDIA GeForce GTX 960M
  • Disk Capacity: 1.0 TB

Software Information:

  • Firmware Version: 1.15.0
  • OS Name: Zorin OS 18 Core
  • OS Build: (null)
  • OS Type: 64-bit
  • Windowing System: X11
  • Kernel Version: Linux 6.14.0-37-generic
1 Like

I believe newer kernels can have regressions for older hardware. Bit like FiFo (First in First out) principle.
If 6.14 works but 6.17 does not, then I would stick to 6.14. You should not loose out by doing that.
It is also possible that the specific issue affecting you is corrected by a later kernal, but that is something that you will have to test.

2 Likes

Welcome to the Forum!

First: I changed the Layout of Your Comment a bit to avoid the all-bold Text:

To Your Issue:

Can You tell something to Your Sound Setup? Is it built-in Speakers, external One's? A Headset? Are they connected with a Cable or without? Could You post the Output of the Commands sudo lshw -C multimedia and aplay -l please?

My laptop is plugged into a Sony hd receiver for 5.1 sound.
*-usb:3
description: Video
product: Integrated_Webcam_HD
vendor: CNFEH73F30401789C1C2
physical id: c
bus info: usb@1:c
version: 56.05
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-multimedia
description: Audio device
product: 100 Series/C230 Series Chipset Family HD Audio Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
logical name: card0
logical name: /dev/snd/controlC0
logical name: /dev/snd/hwC0D0
logical name: /dev/snd/hwC0D2
logical name: /dev/snd/pcmC0D0c
logical name: /dev/snd/pcmC0D0p
logical name: /dev/snd/pcmC0D3p
logical name: /dev/snd/pcmC0D7p
logical name: /dev/snd/pcmC0D8p
version: 31
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:150 memory:dd128000-dd12bfff memory:dd100000-dd10ffff

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [SONY AVAMP]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0

Does anything here help you or give you a steer? (assuming you have not found this Ubuntu thread before).

The alternative of running the 6.14 kernel is also valid, as you say it works with your hardware, which is the important thing.
You do not loose anything by running 6.14 kernel instead of 6.17.
I have now seen a few posts here on the forum, where sound fails after the recent kernel upgrade.
I suggest stick with a kernel that works for you.

"I suggest stick with a kernel that works for you". Yes I believe so for now. Thanks everyone for your feedback.

To hold on to booting the older kernel, see this post in another thread: Got the new update, then Desktop unresponsive, rebooted, no boot - #9 by Aravisian

2 Likes

sudo apt remove --purge linux-image-6.17.0-14-generic
I used the above command to remove the kernel from my system and ran a quick update and it seems to have taken care of the issue, so I guess we can mark this thread as closed at least until 2029 when Ubuntu comes out with it's next major release lol. Thanks again.

I did a search in respect of your ALC3266 device and found this:

" ALC3266 audio issues after upgrading to kernel 6.18 on Ubuntu 24.04 are commonly linked to conflicts with the snd_soc_avs kernel driver, which can fail to properly support certain Intel HDA codecs like ALC3266.

Primary Solution: Blacklist snd_soc_avs

The most effective workaround is to blacklist the problematic snd_soc_avs driver:

echo "blacklist snd_soc_avs" | sudo tee /etc/modprobe.d/blacklist-avs.conf

Then, regenerate the initramfs and reboot:

sudo update-initramfs -u
sudo reboot

Alternative: Use Generic HDA Model

If the above doesn’t resolve the issue, force the use of the generic Intel HDA driver:

echo "options snd-hda-intel model=generic dmic_detect=0" | sudo tee /etc/modprobe.d/alsa-base.conf

Reboot afterward.

Verify Audio Stack

Ensure PipeWire and PulseAudio are properly installed and running:

sudo apt install --reinstall pipewire pipewire-audio-client-libraries wireplumber
systemctl --user restart pipewire pipewire-pulse

Check for Firmware

Ensure the required firmware is installed:

sudo apt install sof-firmware

Note

This issue is known and affects multiple users post-upgrade. The live ISO of Ubuntu 24.04 often works without issues, confirming the problem lies in the installed kernel or driver configuration. Reverting to a prior kernel (e.g., 6.11) may also help temporarily.

AI-generated answer. Please verify critical facts."

I had to blacklist HDMI source (HDA Intel) on my desktop to get my surround sound working. I also recommend Audacious which can help sort out sound issues. See my tutorial here:

But be sure to read the entire thread.

That same advice was already offered here:

Oops! Laziness on my part. My cough seems to becoming persistent. Flaming viruses!

Look after yourself Swarf. The persistent soggy weather is not good for heart or soul at the moment.

1 Like

M'Lady has gone to get the shopping. Been s u c k i n g a Jakeman's boiled cough sweet. Used up my last Potter's cough pastille this a.m. She is getting some more. Forgot to ask her to get more lemons as have been squeezing half a lemon adding honey then hot water. I always remember Little Imps were good. Perhaps this needs moving to the Random thread in the lounge.

1 Like

It's not Kernel 6.18, it is Kernel 6.17.

oops! Being under the weather I typed in my kernel!