Mouse not recognized, during installation or after

Hardware Support
1

System Details Report

Report details

  • Date generated: 2025-10-17 21:24:22

Hardware Information:

  • Hardware Model: Dell Inc. Inspiron 17-7779
  • Memory: 16.0 GiB
  • Processor: Intel® Core™ i7-7500U × 4
  • Graphics: Intel® HD Graphics 620 (KBL GT2)
  • Graphics 1: NVIDIA GeForce 940MX
  • Disk Capacity: 1.1 TB

Software Information:

  • Firmware Version: 1.36.0
  • OS Name: Zorin OS 18 Core
  • OS Build: (null)
  • OS Type: 64-bit
  • Windowing System: X11
  • Kernel Version: Linux 6.14.0-33-generic
  • Mouse Model: Razer Viper Ultimate.

As the subject states, I have no functionality from my mouse, during the installation or in regular use.

Any help would be appreciated before I install yet another distro.

2

Here's the output of dmesg | grep usb -i

Blockquote
[ 0.009188] ACPI: SSDT 0x000000008EFFC7F8 0010B0 (v02 INTEL UsbCTabl 00001000 INTL 20160422)
[ 0.396799] ACPI: bus type USB registered
[ 0.396819] usbcore: registered new interface driver usbfs
[ 0.396829] usbcore: registered new interface driver hub
[ 0.396838] usbcore: registered new device driver usb
[ 0.552607] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 1
[ 0.555217] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 2
[ 0.555221] xhci_hcd 0000:00:14.0: Host supports USB 3.0 SuperSpeed
[ 0.555264] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.14
[ 0.555267] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.555269] usb usb1: Product: xHCI Host Controller
[ 0.555270] usb usb1: Manufacturer: Linux 6.14.0-33-generic xhci-hcd
[ 0.555272] usb usb1: SerialNumber: 0000:00:14.0
[ 0.555653] hub 1-0:1.0: USB hub found
[ 0.561978] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.14
[ 0.561981] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.561983] usb usb2: Product: xHCI Host Controller
[ 0.561985] usb usb2: Manufacturer: Linux 6.14.0-33-generic xhci-hcd
[ 0.561987] usb usb2: SerialNumber: 0000:00:14.0
[ 0.562102] hub 2-0:1.0: USB hub found
[ 0.795475] usb 1-3: new full-speed USB device number 2 using xhci_hcd
[ 0.920013] usb 1-3: New USB device found, idVendor=1532, idProduct=007b, bcdDevice= 2.00
[ 0.920022] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 0.920025] usb 1-3: Product: Razer Viper Ultimate Dongle
[ 0.920028] usb 1-3: Manufacturer: Razer
[ 1.034588] usb 1-5: new high-speed USB device number 3 using xhci_hcd
[ 1.254240] usb 1-5: New USB device found, idVendor=0bda, idProduct=58c2, bcdDevice=62.02
[ 1.254257] usb 1-5: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 1.254265] usb 1-5: Product: Integrated_Webcam_HD
[ 1.254272] usb 1-5: Manufacturer: CN0JCXG072487755AEAJA00
[ 1.254278] usb 1-5: SerialNumber: 200901010001
[ 1.373603] usb 1-6: new full-speed USB device number 4 using xhci_hcd
[ 1.498448] usb 1-6: New USB device found, idVendor=8087, idProduct=0a2a, bcdDevice= 0.01
[ 1.498491] usb 1-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 2.294659] usb 1-7: new full-speed USB device number 5 using xhci_hcd
[ 2.420450] usb 1-7: New USB device found, idVendor=04f3, idProduct=2497, bcdDevice=57.12
[ 2.420485] usb 1-7: New USB device strings: Mfr=4, Product=14, SerialNumber=0
[ 2.420494] usb 1-7: Product: Touchscreen
[ 2.420501] usb 1-7: Manufacturer: ELAN
[ 2.447729] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:007B.0006/input/input13
[ 2.448320] hid-generic 0003:1532:007B.0006: input,hidraw5: USB HID v1.11 Mouse [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input0
[ 2.450574] input: Razer Razer Viper Ultimate Dongle Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:1532:007B.0007/input/input14
[ 2.502042] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:1532:007B.0007/input/input15
[ 2.502517] hid-generic 0003:1532:007B.0007: input,hidraw6: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input1
[ 2.504199] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.2/0003:1532:007B.0008/input/input16
[ 2.555259] hid-generic 0003:1532:007B.0008: input,hidraw7: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input2
[ 2.567020] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/0003:04F3:2497.0009/input/input17
[ 2.567441] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/0003:04F3:2497.0009/input/input18
[ 2.567775] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/0003:04F3:2497.0009/input/input19
[ 2.568357] hid-multitouch 0003:04F3:2497.0009: input,hiddev0,hidraw8: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-7/input0
[ 2.568501] usbcore: registered new interface driver usbhid
[ 2.568509] usbhid: USB HID core driver
[ 5.462479] usbcore: registered new interface driver btusb
[ 5.723628] usb 1-5: Found UVC 1.00 device Integrated_Webcam_HD (0bda:58c2)
[ 5.757604] usbcore: registered new interface driver uvcvideo
[ 28.712995] usb 1-3: USB disconnect, device number 2
[ 32.704638] usb 1-3: new full-speed USB device number 6 using xhci_hcd
[ 32.829598] usb 1-3: New USB device found, idVendor=1532, idProduct=007b, bcdDevice= 2.00
[ 32.829617] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 32.829625] usb 1-3: Product: Razer Viper Ultimate Dongle
[ 32.829632] usb 1-3: Manufacturer: Razer
[ 32.834869] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:007B.000A/input/input31
[ 32.835182] hid-generic 0003:1532:007B.000A: input,hidraw5: USB HID v1.11 Mouse [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input0
[ 32.836499] input: Razer Razer Viper Ultimate Dongle Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:1532:007B.000B/input/input32
[ 32.887928] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:1532:007B.000B/input/input33
[ 32.888159] hid-generic 0003:1532:007B.000B: input,hidraw6: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input1
[ 32.890398] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.2/0003:1532:007B.000C/input/input34
[ 32.963903] hid-generic 0003:1532:007B.000C: input,hidraw7: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-3/input2
[ 239.170805] usb 1-3: USB disconnect, device number 6
[ 247.398443] usb 1-1: new full-speed USB device number 7 using xhci_hcd
[ 247.524764] usb 1-1: New USB device found, idVendor=1532, idProduct=007b, bcdDevice= 2.00
[ 247.524792] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 247.524804] usb 1-1: Product: Razer Viper Ultimate Dongle
[ 247.524814] usb 1-1: Manufacturer: Razer
[ 247.530437] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/0003:1532:007B.000D/input/input35
[ 247.530919] hid-generic 0003:1532:007B.000D: input,hidraw5: USB HID v1.11 Mouse [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-1/input0
[ 247.535173] input: Razer Razer Viper Ultimate Dongle Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.1/0003:1532:007B.000E/input/input36
[ 247.585979] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.1/0003:1532:007B.000E/input/input37
[ 247.586414] hid-generic 0003:1532:007B.000E: input,hidraw6: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-1/input1
[ 247.590253] input: Razer Razer Viper Ultimate Dongle as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.2/0003:1532:007B.000F/input/input38
[ 247.660722] hid-generic 0003:1532:007B.000F: input,hidraw7: USB HID v1.11 Keyboard [Razer Razer Viper Ultimate Dongle] on usb-0000:00:14.0-1/input2

3

It is being recognized.
What is your output for

xinput list

You might also run

sudo libinput debug-events

and move/click the mouse and see if events are printed in the terminal.

1 Like
4

After installing Razer Genie (which needs to update it's daemon, yet for me to do), and Razer Configuration (which does not recognize the mouse), rebooting to UEFI to see if the mouse is working there (it was), and booting back into the OS, my mouse is finally working in Zorin.

So for now, case closed.
xinput list shows the mouse nested in Virtual core keyboard.
libinput Command not found.

Thanks for the response.

2 Likes