Hi all,
My first time trying zorin on my HP Elitebook laptop.
Installation has been completed, Zorin OS 15.3 is booting alongside Parrot OS and Windows 8.1
Initial OS update has been completed.
A check for any available drivers showed nothing required.
I've noticed the mouse pointer animation when moving the touchpad is very chunky, as if a game was playing in a low frame rate.
Thanks
Hi,
Can you please open the terminal and copy paste;
sudo apt install -y inxi
inxi -Faz
... and post the last commands output, thanks.
$ inxi -Faz
/usr/bin/inxi: illegal option -- a
Error 7: One of the options you entered in your script parameters: -Faz
is not supported.The option may require extra arguments to work.
For supported options (and their arguments), check the help menu: inxi -h
$ inxi -FAz
System: Host: hills Kernel: 5.4.0-80-generic x86_64 bits: 64
Desktop: Gnome 3.30.2 Distro: Zorin OS 15.3
Machine: Device: laptop System: Hewlett-Packard product: HP EliteBook Folio 9470m v: A1029CD10000 serial: N/A
Mobo: Hewlett-Packard model: 18DF v: KBC Version 62.19 serial: N/A
UEFI: Hewlett-Packard v: 68IBD Ver. F.73 date: 04/12/2019
Battery BAT0: charge: 33.4 Wh 97.0% condition: 34.4/34.4 Wh (100%)
CPU: Dual core Intel Core i5-3427U (-MT-MCP-) cache: 3072 KB
clock speeds: max: 2800 MHz 1: 905 MHz 2: 1227 MHz 3: 1146 MHz
4: 1063 MHz
Graphics: Card: Intel 3rd Gen Core processor Graphics Controller
Display Server: x11 (X.Org 1.20.8 ) driver: i915
Resolution: 1366x768@60.00hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 4000 (IVB GT2)
version: 4.2 Mesa 20.0.8
Audio: Card Intel 7 Series/C216 Family High Def. Audio Controller
driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k5.4.0-80-generic
Network: Card-1: Intel 82579LM Gigabit Network Connection (Lewisville)
driver: e1000e
IF: enp0s25 state: down mac:
Card-2: Intel Centrino Advanced-N 6235 driver: iwlwifi
IF: wlo1 state: up mac:
Drives: HDD Total Size: 1000.2GB (0.9% used)
ID-1: /dev/sda model: CT1000MX500SSD1 size: 1000.2GB
Partition: ID-1: / size: 33G used: 8.4G (27%) fs: ext4 dev: /dev/sda9
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 47.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 249 Uptime: 2:11 Memory: 2209.4/15877.3MB
Client: Shell (bash) inxi: 2.3.56
Okay. On the specs side there should be no problem running Zorin OS.
Let's see if the libraries to your touchpad/mouse is installed;
sudo apt install xserver-xorg-input-libinput xserver-xorg-input-mtrack xserver-xorg-input-multitouch xserver-xorg-input-synaptics
A reboot is required after that.
$ sudo apt install xserver-xorg-input-libinput xserver-xorg-input-mtrack xserver-xorg-input-multitouch xserver-xorg-input-synaptics
[sudo] password for remus:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
xserver-xorg-input-libinput : Depends: xserver-xorg-core (>= 2:1.18.99.901)
xserver-xorg-input-mtrack : Depends: xserver-xorg-core (>= 2:1.18.99.901)
Conflicts: xserver-xorg-input-multitouch but 1.0~rc3-1 is to be installed
xserver-xorg-input-multitouch : Depends: xserver-xorg-core (>= 2:1.18.99.901)
xserver-xorg-input-synaptics : Depends: xserver-xorg-core (>= 2:1.18.99.901)
E: Unable to correct problems, you have held broken packages.
gona try
sudo apt update
sudo apt upgrade
and try again
sudo apt upgrade
had some interesting lines about my gpu
Setting up xserver-xorg-core-hwe-18.04 (2:1.20.8-2ubuntu2.2~18.04.5) ...
Setting up linux-firmware (1.173.20) ...
update-initramfs: Generating /boot/initrd.img-5.4.0-80-generic
W: Possible missing firmware /lib/firmware/i915/tgl_dmc_ver2_04.bin for module i915
W: Possible missing firmware /lib/firmware/i915/skl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/glk_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/icl_guc_33.0.0.bin for module i915
update-initramfs: Generating /boot/initrd.img-5.4.0-47-generic
W: Possible missing firmware /lib/firmware/i915/tgl_dmc_ver2_04.bin for module i915
W: Possible missing firmware /lib/firmware/i915/skl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/glk_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/kbl_guc_33.0.0.bin for module i915
W: Possible missing firmware /lib/firmware/i915/icl_guc_33.0.0.bin for module i915
That's a completely unrelated to your touchpad problem. I suggest starting a new thread regarding it - It's your video card... then again it could be related...
After updating your system, was it able to install the libraries?
I have been using Zorin 16 beta on my HP Elitebook without any issue for months. You might want to test it out by booting from a live USB.
https://sourceforge.net/projects/zorin-os/files/16/beta/Zorin-OS-16-Core-Beta-64-bit.iso/download?use_mirror=altushost-swe
$ sudo apt install xserver-xorg-input-libinput xserver-xorg-input-mtrack xserver-xorg-input-multitouch xserver-xorg-input-synaptics
[sudo] password for remus:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
xserver-xorg-input-libinput : Depends: xserver-xorg-core (>= 2:1.18.99.901)
xserver-xorg-input-mtrack : Depends: xserver-xorg-core (>= 2:1.18.99.901)
Conflicts: xserver-xorg-input-multitouch but 1.0~rc3-1 is to be installed
xserver-xorg-input-multitouch : Depends: xserver-xorg-core (>= 2:1.18.99.901)
xserver-xorg-input-synaptics : Depends: xserver-xorg-core (>= 2:1.18.99.901)
E: Unable to correct problems, you have held broken packages.
Thanks for that, I did consider going with the beta but decided to stick with stable... It would be funny if all these problems went away if I was using the beta 
I think I'll download V16 tomorrow if I still have no luck with V15.3
I get the same error as before after performing
sudo update
sudo upgrade
sudo apt install xserver-xorg-input-libinput xserver-xorg-input-mtrack xserver-xorg-input-multitouch xserver-xorg-input-synaptics
I know it sounds unreal, but many users had their problem in 15,3 solved in 16 beta.
I have been using 16 beta in my production environment without any major issue for a couple of months.
The most stable beta I have ever seen.
When I tested Zorin OS 15 Lite Beta, it was the same story. I never found a single bug. Maybe others did.
This signifies a "placeholder line" for a module waiting to be added to the kernel. It is not dangerous and often - updating the system resolves it when it brings a kernel update. It may show that a newer kernel may be needed for your machine.
Zorin OS comes with the HWE package by default, rather than the standard core package. HWE = Hardware Enablement. While this is often beneficial, at times HWE can conflict and xserver-sorg-core performs better. I usually go with xorg-core, myself.
Have you checked your Mouse Speed settings?
So I've installed ver16 beta and noticed the mouse pointer moves a bit chunky just like zorin ver15.3
$ sudo apt install xserver-xorg-input-libinput xserver-xorg-input-mtrack xserver-xorg-input-multitouch xserver-xorg-input-synaptics
[sudo] password for remus:
Reading package lists... Done
Building dependency tree
Reading state information... Done
xserver-xorg-input-libinput is already the newest version (0.29.0-1).
xserver-xorg-input-libinput set to manually installed.
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
xserver-xorg-input-mtrack : Conflicts: xserver-xorg-input-multitouch but 1.0~rc3-2 is to be installed
E: Unable to correct problems, you have held broken packages.
P.S. Zorin v16 beta boot up takes a long time, but im guessing thats been reported. And as a beta... not unexpected.
Have you tried:
sudo rmmod i2c_hid
sudo modprobe i2c_hid
Then test...
Otherwise, there is this guide for Gnome Desktop (Default in Zorin Core):
$ sudo rmmod i2c_hid
rmmod: ERROR: Module i2c_hid is not currently loaded
sudo modprobe i2c_hid
retuns no response from shell
Aravisian - Update
Zorin 16 Beta
Chunky touchpad mouse pointer animation is observed on fresh install
sudo apt-get update
sudo apt-get upgrade
fail to solve problem
searching for synaptic in the Zorin Software app revels "Mouse and Touchpad" and installing it fix's the problem (Zorin v16 beta)
In Zorin 15.3
sudo apt-get update
sudo apt-get upgrade
fails to resolve touchpad mouse pointer chunky animation.
Using zorin software app to search for synaptic, and installing the "Mouse and Touchpad" app failes to resolve the problem (Zorin v15.3)
LInk you provided to https://forums.linuxmint.com/viewtopic.php?t=307658 showed the following command
sudo apt install xserver-xorg-input-synaptics-hwe-18.04
Running this command on the command line followed by a reboot got my mouse pointer moving smoothly on Zorin 15.3
@remus
If your problem is solved, please tick 
box to mark the thread as solved. This way, the future visitors to this forum can find the solution easily.
Done, thanks for reminder