Hi Zorin Team,
I want to use this post to do exactly what this section is all about : sharing my experience. This is not a post looking for someone to assign blame. I just don't really care who would/could/should be responsible for my experience, I speak from my own point of view : the end user of the OS I was handed, that I installed and that I used, squarely in the confine of the intended ways.
In a couple minutes, I will be overwriting my ZorinOS 18 Core installation with another version of Linux, looking for that unicorn version that will just work. ZorinOS did not succeed more than any other versions I installed to date. That's not worse than any of them so nobody should feel overly bad. However, it's the longest and deepest I've been invested in a distro, so it feels especially bad for me.
From an end user perspective trying to move out of Windows, there are a couple things that should never happen.
- Having to choose my windows compositor at login to avoid Chromium based browsers to completely freeze my whole computer.
- Constantly getting booted to the login screen in a loop because I woke up my screen from sleep.
- Constantly needing to reconfigure my taskbar settings because of the previous error.
- Getting my wifi completely nuked because I used the included tools to change video drivers.
I am obviously a fairly techy person, a patient person, a curious and invested person. I am willing to try Linux, I am fairly successful in setting everything up, I am here sharing feedback and looking for help and I did fix my wifi problem. In fact, booting with the previous version of the kernel fixed this problem, but I cannot get my 3 monitors to be used anymore. I firmly believe I would be capable of fixing this problem too.
The thing that I find unacceptable, as an end user, is things breaking randomly on me even when I used the included wizards, the included software and went out of my way to choose compatible parts. I cannot build any kind of trust toward the OS and I live in constant fear that at any moment, for any reason, things can, and will, break.
Again, this isn’t specific to ZorinOS, it’s endemic to anything Linux based. I don’t know if the Zorin team can do anything to control this experience, shape this experience or limit this experience, but until the completely random breakage of end users computing experiences is controlled, there will be no hope for Linux on the desktop.
It was the best ride I had with a Linux disto to date, I hope you can make something even more special, something revolutionary : Linux that is more stable for an end user than Windows. I will be there to be part of it, I’m ready to be part of it.
For all you forum users, specifically for the selfless people who helped me in the last few days, thank you so much.
See you when the unicorn arrives. ![]()