Need help with Bluetooth connectivity on Zorin OS 17 Pro

ermesson · 22 March 2024 11:02

Hello everyone,

I am reaching out to seek assistance regarding an issue I'm experiencing with my Zorin OS 17 Pro installation. Despite my efforts, I have been unable to get the Bluetooth functionality to work properly. This is particularly frustrating for me as Bluetooth is essential for my workflow.

I have diligently followed various tutorials both from online sources and within the Zorin OS forum itself, but unfortunately, none of the suggested solutions have yielded success. As a paying user of the Pro version, it is disheartening to encounter such difficulties that impede my ability to fully utilize the system's capabilities.

I am sincerely reaching out to the community in the hopes that someone may have encountered a similar issue or possesses the expertise to provide guidance on resolving this matter. Any assistance or advice would be greatly appreciated.

Thank you in advance for your help.

Best regards,

Ermesson Rodrigues

ermesson · 22 March 2024 11:08

Infos:

ermesson@deskduh:~$ hciconfig
hci0:	Type: Primary  Bus: USB
	BD Address: 06:6F:0E:00:1B:65  ACL MTU: 0:0  SCO MTU: 0:0
	DOWN 
	RX bytes:165 acl:0 sco:0 events:9 errors:0
	TX bytes:273 acl:0 sco:0 commands:10 errors:0

ermesson@deskduh:~$ rfkill list
0: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
ermesson@deskduh:~$

ermesson@deskduh:~$ sudo service bluetooth status
[sudo] senha para ermesson:         
● bluetooth.service - Bluetooth service
     Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled)
     Active: active (running) since Thu 2024-03-21 10:00:14 -03; 22h ago
       Docs: man:bluetoothd(8)
   Main PID: 685 (bluetoothd)
     Status: "Running"
      Tasks: 1 (limit: 18927)
     Memory: 1.8M
        CPU: 34ms
     CGroup: /system.slice/bluetooth.service
             └─685 /usr/lib/bluetooth/bluetoothd

mar 21 10:00:13 deskduh systemd[1]: Starting Bluetooth service...
mar 21 10:00:14 deskduh bluetoothd[685]: Bluetooth daemon 5.64
mar 21 10:00:14 deskduh bluetoothd[685]: Starting SDP server
mar 21 10:00:14 deskduh systemd[1]: Started Bluetooth service.
mar 21 10:00:14 deskduh bluetoothd[685]: Bluetooth management interface 1.22 initialized

ermesson@deskduh:~$ lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 33fa:0010  USB2.0-BT
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0c45:5004 Microdia Redragon Mitra RGB Keyboard
Bus 001 Device 003: ID 04d9:fc30 Holtek Semiconductor, Inc. Gaming Mouse [Redragon M711]
Bus 001 Device 002: ID 0525:a4b1 Netchip Technology, Inc. nuroum V11
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ermesson@deskduh:~$ lsmod | grep bluetooth
bluetooth            1081344  13 btrtl,btmtk,btintel,btbcm,bnep,btusb
ecdh_generic           16384  1 bluetooth

zabadabadoo · 22 March 2024 11:25

Hi and welcome to the forum.
Did you come to ZorinOS from Windows?
If true, did you disable Fast Start in Windows and disable Secure Boot in your BIOS?

Can you tell us a bit about your machine hardware and particularly your wifi and bluetooth adapter.
After you installed Z17, did you check Software Updater > Additional Drivers tab for drivers etc?

swarfendor437 · 22 March 2024 11:40

Please open a Terminal (Menu | Utilities | Terminal) and enter:

sudo lsusb |grep Bluetooth

and post back the results please.

ermesson · 22 March 2024 11:42

ermesson@deskduh:~$ sudo lsusb |grep Bluetooth
ermesson@deskduh:~$

no have results

ermesson@deskduh:~$ neofetch 
        `osssssssssssssssssssso`           ermesson@deskduh 
       .osssssssssssssssssssssso.          ---------------- 
      .+oooooooooooooooooooooooo+.         OS: Zorin OS 17.1 x86_64 
                                           Kernel: 6.5.0-26-generic 
                                           Uptime: 4 mins 
  `::::::::::::::::::::::.         .:`     Packages: 2049 (dpkg), 29 (flatpak), 
 `+ssssssssssssssssss+:.`     `.:+ssso`    Shell: bash 5.1.16 
.ossssssssssssssso/.       `-+ossssssso.   Resolution: 2560x1080 
ssssssssssssso/-`      `-/osssssssssssss   DE: GNOME 43.9 
.ossssssso/-`      .-/ossssssssssssssso.   WM: Mutter 
 `+sss+:.      `.:+ssssssssssssssssss+`    WM Theme: ZorinBlue-Dark 
  `:.         .::::::::::::::::::::::`     Theme: ZorinBlue-Dark [GTK2/3] 
                                           Icons: ZorinBlue-Dark [GTK2/3] 
                                           Terminal: gnome-terminal 
      .+oooooooooooooooooooooooo+.         CPU: AMD Ryzen 5 3500X (6) @ 3.600GH 
       -osssssssssssssssssssssso-          GPU: AMD ATI Radeon RX 5500/5500M /  
        `osssssssssssssssssssso`           Memory: 2374MiB / 15899MiB 

                                                                   
                                                                   


ermesson@deskduh:~$

Secureboot = off
Fastboot = NormalBoot (fast off)

type or paste code here

swarfendor437 · 22 March 2024 11:44

Okay, try:

sudo lshw -C network

and post back the results.

ermesson · 22 March 2024 11:46

ermesson@deskduh:~$ sudo lshw -C network
  *-network                 
       descrição: Ethernet interface
       produto: I211 Gigabit Network Connection
       fabricante: Intel Corporation
       ID físico: 0
       informações do barramento: pci@0000:03:00.0
       nome lógico: enp3s0
       versão: 03
       serial: 3c:7c:3f:21:2a:f9
       tamanho: 1Gbit/s
       capacidade: 1Gbit/s
       largura: 32 bits
       clock: 33MHz
       capacidades: pm msi msix pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuração: autonegotiation=on broadcast=yes driver=igb driverversion=6.5.0-26-generic duplex=full firmware=0. 6-1 ip=192.168.3.2 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
       recursos: irq:34 memória:fcc00000-fcc1ffff porta de E/S:e000(tamanho=32) memória:fcc20000-fcc23fff
ermesson@deskduh:~$

ermesson · 22 March 2024 11:47

ermesson@deskduh:~$ sudo lshw -C network
*-network
descrição: Ethernet interface
produto: I211 Gigabit Network Connection
fabricante: Intel Corporation
ID físico: 0
informações do barramento: pci@0000:03:00.0
nome lógico: enp3s0
versão: 03
serial: 3c:7c:3f:21:2a:f9
tamanho: 1Gbit/s
capacidade: 1Gbit/s
largura: 32 bits
clock: 33MHz
capacidades: pm msi msix pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuração: autonegotiation=on broadcast=yes driver=igb driverversion=6.5.0-26-generic duplex=full firmware=0. 6-1 ip=192.168.3.2 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
recursos: irq:34 memória:fcc00000-fcc1ffff porta de E/S:e000(tamanho=32) memória:fcc20000-fcc23fff
ermesson@deskduh:~$

ermesson · 22 March 2024 11:50

ermesson@deskduh:~$ sudo lshw -C network
  *-network                 
       descrição: Ethernet interface
       produto: I211 Gigabit Network Connection
       fabricante: Intel Corporation
       ID físico: 0
       informações do barramento: pci@0000:03:00.0
       nome lógico: enp3s0
       versão: 03
       serial: 3c:7c:3f:21:2a:f9
       tamanho: 1Gbit/s
       capacidade: 1Gbit/s
       largura: 32 bits
       clock: 33MHz
       capacidades: pm msi msix pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuração: autonegotiation=on broadcast=yes driver=igb driverversion=6.5.0-26-generic duplex=full firmware=0. 6-1 ip=192.168.3.2 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
       recursos: irq:34 memória:fcc00000-fcc1ffff porta de E/S:e000(tamanho=32) memória:fcc20000-fcc23fff

ermesson · 22 March 2024 11:51

For some reason I can't post the result from the terminal, here's an image.

swarfendor437 · 22 March 2024 11:55

OK, usually bluetooth uses usb. Ensure Bluetooth in BIOS is active/key combo has it switched on.

sudo lshw -C usb

or just

lsusb

ermesson · 22 March 2024 12:04

No have infos of active or not in my BIOS

Bus 003 Device 002: ID 33fa:0010 USB2.0-BT

ermesson@deskduh:~$ sudo lshw -C usb
ermesson@deskduh:~$ lsusb   
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 33fa:0010  USB2.0-BT 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0c45:5004 Microdia Redragon Mitra RGB Keyboard
Bus 001 Device 003: ID 04d9:fc30 Holtek Semiconductor, Inc. Gaming Mouse [Redragon M711]
Bus 001 Device 002: ID 0525:a4b1 Netchip Technology, Inc. nuroum V11
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ermesson@deskduh:~$

Ocka · 22 March 2024 12:32

Gday @ermesson ,
Please Ignore the PM's from myself.
It seems the system had an ooppsy

Sorry for any inconvenience.
Zorin Forum Community.

Ocka · 24 March 2024 03:18

Gday @ermesson ,

Please keep us informed on your progress.
It looks like it's all working, is it a Linux compatible usb BT?
Have you used the usb BT device before on a Linux system?

You may see some errors in

cat /var/log/syslog