Need help with some of these errors!

Hi so I get quite a few errors since installing zorin and I am aware that most of them were here before the zorin install but I feel like now I am able to fix some of these with your help. I am not very familiar with Linux.

The main issue is that at start up screen I get this failed to parse error.

~$ dmesg --level=err
[ 0.110655] x86/cpu: SGX disabled by BIOS.
[ 0.489893] pci 0000:00:07.0: DPC: RP PIO log size 0 is invalid
[ 0.492216] pci 0000:00:07.2: DPC: RP PIO log size 0 is invalid
[ 0.977036] wmi: Failed to parse WDG method
[42343.643344] ACPI Error: Thread 2222505728 cannot release Mutex [ECMX] acquired by thread 3682090752 (20210730/exmutex-378)
[42343.643354] ACPI Error: Aborting method _SB.PCI0.LPCB.ECDV._Q66 due to previous error (AE_AML_NOT_OWNER) (20210730/psparse-529)
[77105.801104] ucsi_acpi USBC000:00: ucsi_handle_connector_change: ACK failed (-110)
[83313.156406] usb usb2-port1: Cannot enable. Maybe the USB cable is bad?
[83317.248765] usb usb2-port1: Cannot enable. Maybe the USB cable is bad?
[83321.660988] usb usb2-port1: Cannot enable. Maybe the USB cable is bad?
[83325.753168] usb usb2-port1: Cannot enable. Maybe the USB cable is bad?
[83325.753262] usb usb2-port1: unable to enumerate USB device

If you have the option in your BIOS / EFI settings, disable the power on lid.

The SGX error can be safely ignored.

In terminal, what output do you get for the command:

sudo apt-get install --reinstall --fix-missing

(If it offers to install packages, go ahead and install them.)

1 Like

$ sudo apt-get install --reinstall --fix-missing
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
linux-headers-5.14.0-1052-oem linux-headers-5.15.0-48-generic
linux-hwe-5.15-headers-5.15.0-48 linux-image-5.14.0-1052-oem
linux-image-5.15.0-48-generic linux-modules-5.14.0-1052-oem
linux-modules-5.15.0-48-generic linux-modules-extra-5.15.0-48-generic
linux-oem-5.14-headers-5.14.0-1052
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

No new upgrades.

Are you using Nvidia?

No, it's not nvidia.

I found the option for power on lid and turned it off.

You might run

sudo apt install --reinstall zorin-os-desktop && sudo apt clean && sudo apt autoremove

1 Like

Awesome, I did that is there a command to run to see if it changed anything, please?

Rebooting should be sufficient. IF you see the errors prior to the Zorin Splash screen, you will know they are present.
AE and SGX disabled may be present but can be safely ignored as long as your system boots and runs normally.

Same same no difference. :frowning:

Is USB port usb usb2-port1 functional?

Both usb ports work fine. That's all I have on this device.

Unless you are feeling particularly picky about seeing the errors at boot; they can be ignored.
They relate to:
"Default says I should do this, but this hardware says I cannot do this, so instead I will do that."

OK, that's fine then I guess. Thanks for your help.

I still get the AE_ALREADY_EXISTS error on every reboot.
It bugs me.
Intellectually, I know it is meaningless and I know that there are plenty of "errors" that pop up that the system overrides and executes a different way that I don't see.
Even so, it bugs me seeing any error. I feel compelled to fix it. Even when it isn't broken to be fixed...

As long as everything boots and runs normally... You should be fine. It's one of those things where hardware was built for Windows and we are running Linux.

1 Like

Yeah, I guess I like things tidy... Hence why these little errors bug me. I am just surprised that for example there is no fingerprint sensor that works with my computer. I though the computer I own is pretty common and that Linux would have something like it in place. Perhaps it is best to keep windows on the laptop and linux? Thanks again for your help.

This is a performance or functionality error, rather than a bypassed system warning error that can be ignored.
Fingerprint sensor is one of a few things that admittedly need better support on Linux. 4k monitors is another.
I looked up XPS-13-7390-2-in-1 and it certainly does list the camera and the Fingerprint reader as unsupported.

It may seem odd, since Dell offers computers pre-installed with Ubuntu. But remember; Dell does not make the camera or reader. They buy them from another manufacturer then assemble the computer.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.