Newbie upgrading z17.3 to z18.1

I want to upgrade my 17.3 to 18.1 but my OS is not allowing me to upgrade. People I asked and even Zorin themselves in their website lists customization from third party as one of the reasons.

I think my Zorin is as vanilla as can be and only installed software from APT, or flatpak. No customization at all has been made since its a new install and I like the default zorin look. What can I do?

Hi and welcome.

Have you double-checked your installed extensions with the terminal command:

gnome-extensions list

?

Additionally, have you got your Software sources set to 'Main Server' instead of your country server?

Personally, I always prefer doing clean installs on any distribution unless of course it is a rolling release.

Whatever you decide to do I would always backup your /home folder/partition, including hidden files as these hold your application settings.

I think you can copy your packages using terminal commands (for APT and Flatpak), as well as the /config and /var folders containing your system and package settings—even your accounts will be preserved. You can simply move anything else important to another drive or a flash drive and then install the new system.
Thanks for your time; I might have missed a detail or two, but this is exactly how I do it—afterward, I just reinstall my programs using a script based on those files.

Can you please post the terminal output of

sudo apt update && sudo apt upgrade

to see which repositories/ sources you have and to see if the package manager is running well.

Are you running the normal kernel or a special one? You can show it with

uname -r

A problem can also be locked packages, so please check if you have such ones with

apt-mark showhold
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Welcome to the Forum!

When You start the Upgrade Process, do You get any Error Messages? If Yes: Can You post that here please?