No Bluetooth connection to the speaker

Hardware Support
1

I have just installed the new Zorin OS 17 Pro on the HP Elitebook x360. I am unable to stream sound via Bluetooth to an external speaker. (I previously had a MacBook with which it worked without any problems).

What have I done? The external speaker and Bluetooth are activated. On my computer, under Settings > Bluetooth, the wheel runs continuously. In the meantime, I have also installed the Blueman Bluetooth Manager app. Here, too, the external speaker is not displayed when I activate the search.

What can I do? (Unfortunately, I have no experience with terminals.) I would appreciate any help. I have not been able to find anything in the forums.

2

Can you please relay the terminal output for

sudo lshw -C network

Bluetooth is broadcast under radio which is part of your Wifi setup.

3

Open a terminal. Type

inxi --usb

Hit ENTER

Copy and paste the output (text) here.

4

Hi guys, thank you very much for your quick support. I have entered the code in the terminal. I then let the Bluetooth Manager search for the speaker, but it didn't find anything. What else do I need to do? (Sorry for asking, but I'm a greenhorn when it comes to coding).

tim@tim:~$ inxi --usb
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
Device-1: 1-5:2 info: HP HP lt4132 LTE/HSPA+ 4G Module type: N/A rev: 2.0
Device-2: 1-6:3 info: Validity Sensors type: rev: 2.0
Device-3: 1-7:4 info: Chicony HP HD Camera type: Video rev: 2.0
Device-4: 1-8:5 info: Chicony HP IR Camera type: Video rev: 2.0
Device-5: 1-9:6 info: Intel Bluetooth wireless interface type: Bluetooth
rev: 2.0
Hub-2: 2-0:1 info: Super-speed hub ports: 6 rev: 3.0
tim@tim:~$ sudo lshw -C network
[sudo] Passwort für tim:
*-network
Beschreibung: Kabellose Verbindung
Produkt: Wireless 8265 / 8275
Hersteller: Intel Corporation
Physische ID: 0
Bus-Informationen: pci@0000:3a:00.0
Logischer Name: wlp58s0
Version: 78
Seriennummer: 18:56:80:0c:8c:f3
Breite: 64 bits
Takt: 33MHz
Fähigkeiten: pm msi pciexpress bus_master cap_list ethernet physical wireless
Konfiguration: broadcast=yes driver=iwlwifi driverversion=6.5.0-15-generic firmware=36.ca7b901d.0 8265-36.ucode ip=192.168.1.245 latency=0 link=yes multicast=yes wireless=IEEE 802.11
Ressourcen: irq:136 memory:e6300000-e6301fff
tim@tim:~$ ^C
tim@tim:~$ ^C

5

According to this, it should be working and supported.

Can you check your BIOS / EFI settings for USB settings or if you have installed the linux package usbguard?

6

Hi Aravisian, thank you very much for your reply. I have also just downloaded the usbguard package installed, which had no success. How and where can I check the BIOS/EFI settings for USB setttings? And what does Bluetooth actually have to do with USB?

7

There is a bug in USBGuard that will cause bluetooth to endlessly circle, so I wanted to check if you had that.

Many bluetooth devices route through USB. While not all do, they are common (my own wireless mouse connects through a small USB dongle that must be plugged into the computer) and this can be a primary point for communication failure.

https://support.hp.com/us-en/document/c04760574

Many manufacturers offer settings for peripherals but locating them is dependent on the manufacturer so it must be looked up by device.

8

Many thanks for your support. I have just checked the USB settings. They are all enabled. Is there perhaps another approach?

9

In blueman, when you set to search for connections, speaker set to pairing, does the speaker show up?

10

I looked at it again and was able to pair the external speaker, but: I can't find the external speaker to select in Settings > Audio. After some research, I installed PulseAudio Volume Control: But even there I don't have the external speaker in the selection. What else can I do? Many thanks for any help.

11

In

pavucontrol

what does it show in the Output tab? Also, what is listed available in the dropdown menu?

12

Hallelujah, it finally worked. I don't know exactly why. Anyway, it "suddenly" had an audio source selection. Now I just have to find out what to look out for. Thanks again for your constant support! Best regards from Switzerland.
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