None of my internet access options are working. The WiFi setting isn’t visible unless I search for it, and then it says adapter not found, my Ethernet connection does nothing and I know the cable works because I took it from my PS5 that I use daily, and my phone tethering is not working either. I’ve tried the radio WiFi command also and it didn’t help. I need help urgently because I have no other way to access my email except this laptop.
More information please! I take it you are on Zorin (18?) since you are contacting this forum. So you unplugged the ethernet cable from a connected PS5 and plugged directly into your computer's port and no connection? When was the last time the connection did work for your laptop? You say you are trying phone tethering but that doesn't work either - so you can't connect to it as a hotspot then... what kind of laptop do you have?
One way to provide essential information is to post the terminal output of:
sudo lshw -C network
Inxi can be more informative but condensed to necessary information only and many users prefer it:
sudo apt install inxi
Then use it to retrieve NIC information:
sudo inxi -N
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That's a good question.
@HylianGuy06 i.e. did it work before, or never work?
If it worked before, then we could suggest booting a previous linux kernel. To do that:
Do a Restart
then from grub menu click on "Additional Options for Zorin"
and choose a 6.14...kernel-generic version to boot and test.
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It’s not letting me upload the photo. It reads:
*-Network UNCLAIMED
Description: Network controller
Product: wireless 7265
Physical Id: 0
Bus info: pci @0000:01:00.0
Version: 61
Width:64 bits
Clock: 33MHz
Capabilities: pm msi pciexpress cap_list
Resources: memory:a4200000-a4201fff
*-network UNCLAIMED
Description: Ethernet controller
Product: RTL8111/8168/8211/8411 PCI Express gigabit Ethernet controller
Vendor: Realtek Semiconductor Co., Ltd.
Physical id: 0
Bus info: pci @0000:02:00.0
Version: 15
Width: 64 bits
Clock: 33MHz
Capabilities: pm msi pciexpress msix cap_list
Configuration: latency=0
Resources: ioport: 4000(size=256) memory:a4104000-a4104fff memory:a4100000-a4103fff
Also I got an error code for the second command you said.
Error code (1)
The second command was sudo apt install inxi, so I suspect a lack of net connection being active is why.
Are you able to connect tethering your phone as a hotspot or other means?
If so, and connected that way, in terminal run:
sudo apt update && sudo apt install linux-firmware
Then
sudo apt install r8168-dkms
The first ensures you have all firmware, the second ensures you install the needed wifi driver.
No, tethering doesn’t work, and neither does an Ethernet cable.