No sound from internal speakers on Samsung Galaxy Book Pro 360 13"

Hardware Support
,
#1

Hello,
I just downloaded Zorin OS Pro on my new Samsung Galaxy Book Pro 360 13". Everything is working fine except for the internal speakers and fingerprint scanner. The fingerprint scanner I can deal with later, and live without if needed.

I've been trying to troubleshoot this issue for the last 2 days with no luck.

I ran a lspci -v command and got this output for the audio

00:1f.3 Multimedia audio controller: Intel Corporation Device a0c8 (rev 20)
DeviceName: Onboard - Sound
Subsystem: Samsung Electronics Co Ltd Device c1a6
Flags: bus master, fast devsel, latency 32, IRQ 156
Memory at 601d190000 (64-bit, non-prefetchable) [size=16K]
Memory at 601d000000 (64-bit, non-prefetchable) [size=1M]
Capabilities: [50] Power Management version 3
Capabilities: [80] Vendor Specific Information: Len=14 <?>
Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
Kernel driver in use: sof-audio-pci-intel-tgl
Kernel modules: snd_hda_intel, snd_sof_pci_intel_tgl

#2

Hi and welcome to the forum.
I assume you have tried Zorin>Settings>Sound to investigate and test your speakers.

Next. Can you open terminal (i.e. ctrl+alt+t) then type alsamixer
Hit F6 and see what sound card/s are listed.
Hit F5 to show All sound channels then post a screenshot.

EDIT: See this.

Look at the last paragraph, which implies you need a later kernel or an OS with a later kernel 5.15 (e.g. PopOS.)

#3

Hello,
Thank you for the update!
When I check alsamixer the only device is sof-hda-dsp, or default.
Here are the screenshots

Screenshot from 2022-01-27 22-08-02
Screenshot from 2022-01-27 22-08-02748×574 36 KB

Screenshot from 2022-01-27 22-09-48
Screenshot from 2022-01-27 22-09-48748×574 31.9 KB

Also, is there any way to update the kernel while keeping Zorin OS Pro?

#4

It's risky, but there's a PPA for a more up to date Kernel:

sudo add-apt-repository ppa:tuxinvader/lts-mainline -y
sudo apt update && sudo apt upgrade
sudo apt install linux-generic-5.16

If it fails, you have to boot in previous kernel.

#5

Thanks! I'll give it a try!

#6

I was able to successfully update the kernel but I'm still not getting any sound

#7

I just did a websearch using "ALC298 Ubuntu 20.04 no sound". Results not promising I'm afraid. But someone (post #18 in link below) has success with Fedora.

See this.

Which leads to this:
https://bugzilla.kernel.org/show_bug.cgi?id=207423

#8

Still no luck. I am currently on the latest kernel 5.16.3 which was just released yesterday.

I did find that SOF 2.0 was just released with an emphasis on Intel Audio cards, but for the life of me I can't find any instructions on how to install it.

#9

This is not for the feint hearted (me included), but from the SOF 2.0 link you provided above, there is a link to Github. From there you can get to this for the binaries:

Im sorry, I would not know what/how to install from there, or whether it would be any help to you if you did.

#10

I'm having this same issue. It seems like some people were able to get the same speakers working on Manjaro. I followed the steps in this post but it seems like they're not working in Zorin.

#11

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